Externship Student
FPA Women’s Health
Long Beach, CA
10.2025 - 11.2025
- Managed appointment scheduling and patient follow-ups to optimize clinic workflow..
- Collaborated with team members to streamline administrative processes and reduce wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted patients and managed check-in processes efficiently.
- Verified patient insurance information and collected co-payments.
- Maintained organized waiting area and updated patient records accurately.
- Coordinated communication between medical staff and patients effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Updated medical records in EMR system and double-checked data for accuracy.