Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alma Mendoza

Yuma,AZ

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership with any job opportunity. Bilingual and goal-oriented, I excel in problem-solving and cash handling accuracy, consistently enhancing guest satisfaction and fostering repeat business through exceptional service and collaboration.

Overview

9
9
years of professional experience

Work History

Sales Associate

Sun of a Gun Lounge
07.2025 - Current
  • Assisted customers in product selection and inquiries.
  • Maintained organized displays to enhance product visibility.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve store goals.
  • Supported daily operations by restocking shelves as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Key Supervisor

Hooters
07.2016 - 04.2020
  • Supervised team operations to ensure efficient service delivery and customer satisfaction.
  • Trained staff on menu offerings, service protocols, and operational procedures.
  • Implemented inventory management practices to maintain stock levels and minimize waste.
  • Monitored compliance with health and safety regulations during shifts.
  • Assisted in scheduling staff to optimize labor costs and coverage during peak hours.
  • Resolved customer complaints promptly to enhance overall dining experience.
  • Analyzed daily sales data to identify trends and recommend adjustments in service strategy.
  • Collaborated with management to develop promotional initiatives that increased guest engagement.
  • Managed cash handling procedures, ensuring accurate accounting of daily transactions and minimizing discrepancies.
  • Boosted employee morale through regular performance reviews and constructive feedback sessions.
  • Implemented safety protocols to reduce workplace accidents and ensure a secure environment for staff.

Lead Bartender

Westwind RV & Golf
11.2023 - Current
  • Led bar operations, ensuring high-quality service and customer satisfaction.
  • Trained and mentored junior bartenders on cocktail preparation and customer engagement.
  • Managed inventory control, optimizing stock levels to minimize waste and enhance efficiency.
  • Developed creative drink specials, enhancing menu offerings to attract diverse clientele.
  • Implemented health and safety protocols, maintaining compliance with local regulations.
  • Monitored bar performance metrics, identifying areas for improvement in service delivery.
  • Fostered a positive team environment, promoting collaboration among staff during peak hours.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.

Supervisor

Bostons Pizza
04.2021 - 09.2023
  • Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
  • Coordinated team schedules to optimize workflow and resource allocation across shifts.
  • Resolved conflicts effectively, maintaining a positive work environment for staff and patrons.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.

Education

High School Diploma -

Yuma High School
Yuma, AZ
05.2011

Skills

  • Bilingual
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Customer service
  • Money handling
  • Verbal/written communication
  • Cash register operation
  • Cash handling accuracy

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Sun of a Gun Lounge
07.2025 - Current

Lead Bartender

Westwind RV & Golf
11.2023 - Current

Supervisor

Bostons Pizza
04.2021 - 09.2023

Key Supervisor

Hooters
07.2016 - 04.2020

High School Diploma -

Yuma High School

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Alma Mendoza