Alma Mickshaw

Managed daily operations of the business such as:

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Documented transaction details to track and manage financial data.
• Understood and followed oral and written directions.
• Created marketing campaigns to attract new customers.
• Oversaw budgeting and financial management.
• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Assisted in developing promotional materials such as flyers, brochures.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Provided assistance in preparing tax returns annually.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.