Alma Morales
Dallas,TX
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Inventory Specialist
Legendz Way
Dallas, TX
01.2021 - 04.2025
- Managed inventory levels using inventory management software to ensure stock accuracy and availability.
- Assisted in conducting regular stock audits, identifying discrepancies, and implementing corrective actions.
- Collaborated with suppliers to streamline order processes and maintain optimal stock levels.
- Developed and maintained organized storage systems for efficient retrieval of products.
- Coordinated with warehouse staff to facilitate timely deliveries and minimize delays in operations.
- Performed data entry and completed proper paperwork.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Led initiatives to optimize Microsoft 365 implementation across departments, enhancing collaboration and productivity.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Collaborated with team members to streamline call-handling processes, enhancing overall productivity.
Assistant Manager
Miss A
Dallas, TX
09.2018 - 01.2020
- Assisted in daily operations, ensuring seamless team collaboration and communication.
- Developed training materials to enhance staff onboarding and operational efficiency.
- Executed inventory management processes, maintaining accurate stock levels and organization.
- Supported customer service initiatives, resolving inquiries and enhancing client satisfaction.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Inventory Manager
Joyería Iris
Dallas, TX
06.2015 - 01.2018
- Developed and implemented procedures for efficient inventory tracking and reporting.
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Managed high-volume calls, ensuring prompt and courteous service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Skills
- Attention to detail
- Customer service
- Shipping and receiving
- MS office
- Database management
- Bilingual
- Strong work ethic
Timeline
Inventory Specialist
Legendz Way
01.2021 - 04.2025
Assistant Manager
Miss A
09.2018 - 01.2020
Inventory Manager
Joyería Iris
06.2015 - 01.2018