Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alma Morales

Grand Prairie,TX

Summary

Detail-oriented and customer-focused professional with 4+ years of management and customer service experience, including cash handling, deposits, data entry, and financial reporting. Proven ability to work accurately in fast-paced environments while delivering excellent service. Bilingual in English and Spanish, with strong communication, and compliance skills.

Overview

8
8
years of professional experience

Work History

Hourly Manager

Pizza Patron
Grand Prairie, TX
04.2024 - 01.2026
  • - Oversaw daily operations including cash control, deposits, and sales reporting.
  • - Ensured compliance with company policies, health regulations, and financial procedures.
  • - Identified customer needs and resolved issues proactively.

Assistant Manager

Duarte Mexican Food
Yuba City, CA
04.2022 - 12.2022
  • - Monitored cash intake and prepared accurate deposit records.
  • - Assisted with scheduling and delegating assignments to meet coverage needs.
  • - Provided hands-on customer service and assessed customer preferences.

Legal Secretary

Law Office of Nikki Farris
Chico, CA
06.2021 - 02.2022
  • - Organized confidential files for court proceedings.
  • - Prepared legal correspondence and performed data entry.
  • - Filed legal documents on behalf of the attorney.

Customer Service Representative

La Superior Super Mercados
Yuba City, CA
02.2021 - 05.2021
  • - Assisted customers with special needs and service requests.
  • - Answered high-volume customer calls with minimal wait times.
  • - Processed international money transfers accurately.

Manager

Pizza Guys
Marysville, CA
08.2017 - 10.2020
  • - Led and trained team members on operations and procedures.
  • - Managed cash and credit card transactions to maintain accurate records.
  • - Resolved customer complaints and supported business growth.

Education

High School Diploma -

River Valley High School
Yuba City, CA
05.2017

Skills

  • Cash handling & daily deposits
  • Data entry
  • Microsoft Office & Office software
  • Financial transactions & accuracy
  • Customer service and management experience
  • Bilingual
  • Attention to detail & compliance
  • Problem-solving & conflict resolution

Languages

Spanish
English

Timeline

Hourly Manager

Pizza Patron
04.2024 - 01.2026

Assistant Manager

Duarte Mexican Food
04.2022 - 12.2022

Legal Secretary

Law Office of Nikki Farris
06.2021 - 02.2022

Customer Service Representative

La Superior Super Mercados
02.2021 - 05.2021

Manager

Pizza Guys
08.2017 - 10.2020

High School Diploma -

River Valley High School