Alma Murillo
Los Angeles,CA
Summary
Bilingual Branch Manager skilled at motivating diverse staff to meet customer needs. Hard-working and dedicated with strong planning, project management and leadership abilities.
Overview
18
18
years of professional experience
Work History
Branch Manager
Wells Fargo Bank
05.2017 - Current
- Proactively identified and solved complex strategy problems that impact sales management and business direction
- Planned and executed promotional events
- Modeled trends and adjusted branch plans accordingly
- Implemented annual performance appraisals for all branch staff
- Recruited and hired new branch employees
- Mentored staff to increase success and productivity
- Developed standard operating procedures
- Wells@Work proponent for district
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Increased efficiency and drove branch revenue by optimizing daily operations
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Designed sales and service strategies to improve revenue and retention
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close
- Developed annual branch business plan for maximum profitability and effectiveness
- Educated customers on a variety of loan products and available credit options to promote valuable decision-making
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Assistant Manager
Wells Fargo Bank
10.2015 - 05.2017
- Provided bank leadership in the absence of branch manager
- Developed strategy to achieve target sales goals
- Monitored daily operations and supported Branch Manager in necessary duties
- Implemented operational improvements to increase efficiency and reduce losses
- Trained and mentored highly effective teams to meet service standards
- Wells at work advocate, supported business owner to provide financial literacy to employees.
Personal Banker
Wells Fargo Bank
07.2014 - 10.2015
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Established connections with new clients through proactive follow-up strategies
- Promoted a diverse array of financial products by continuously acquiring new industry knowledge
- Maximized branch revenue by optimizing daily operations and increasing efficiency
- Created strategic financial solutions to suit client needs and promote branch services
- Developed highly effective teams to support branch operations and cultivate customer satisfaction.
CSSR
Wells Fargo Bank
05.2010 - 06.2014
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Established connections with new clients through proactive follow-up strategies
- Promoted a diverse array of financial products
- Created strategic financial solutions to suit client needs and promote branch services
- Maximized branch revenue by optimizing daily operations and increasing efficiency
- Increased teller efficiency by developing and implementing improved service methods.
Teller
Wells Fargo
Los Angeles, CA
09.2009 - 05.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Personal Banker
Chase Bank
06.2006 - 05.2010
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Established connections with new clients through proactive follow-up strategies
- Promoted a diverse array of financial products by continuously acquiring new industry knowledge
- Maximized branch revenue by optimizing daily operations and increasing efficiency
- Created strategic financial solutions to suit client needs and promote branch services
- Developed highly effective teams to support branch operations and cultivate customer satisfaction
- Networked to build client base and promote products to new and existing clients
- Loaded consumer loan applications into [Software] program.
Education
High School Diploma -
Hamilton High School
Los Angeles, CACosmetology Licence -
International Academy of Beauty
South Gate, CASkills
- Excellent communication skills
- Energetic
- Motivational leadership style
- Excellent work ethic
- Team leadership
- People-oriented
- Reliable
- Fluent in Spanish
- Dependable
Accomplishments
- Consistently maintained high customer satisfaction ratings
- Received an internal audit score of 98%
Timeline
Branch Manager
Wells Fargo Bank
05.2017 - Current
Assistant Manager
Wells Fargo Bank
10.2015 - 05.2017
Personal Banker
Wells Fargo Bank
07.2014 - 10.2015
CSSR
Wells Fargo Bank
05.2010 - 06.2014
Teller
Wells Fargo
09.2009 - 05.2010
Personal Banker
Chase Bank
06.2006 - 05.2010
High School Diploma -
Hamilton High School
Cosmetology Licence -
International Academy of Beauty