Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Manager of the month 5 times in a row
Languages
Timeline
Generic

Alma Orozco

Aurora,CO

Summary

Dynamic Shift Manager at McDonald's with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in employee training and relationship building, I successfully implemented improvements that boosted service speed and reduced waste. Committed to fostering a collaborative team environment while effectively resolving customer complaints.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Always has a happy and safe work place for my employees to come to work and have and great day at work. I always come with a positive attitude so my employees have a positive attitude.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
03.2011 - Current
  • Supervised daily operations, ensuring compliance with health and safety standards.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Managed inventory levels, optimizing stock rotation to reduce waste.
  • Implemented operational improvements, enhancing service speed and customer satisfaction.
  • Coordinated shift schedules, effectively balancing labor costs with staffing needs.
  • Enforced company policies, maintaining a positive workplace culture and employee engagement.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
  • Improved operational efficiency by adopting new technologies for order processing and inventory management.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed staff hiring, training and supervision.

Education

Rangeview High School
Aurora, CO

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Handling customer complaints
  • Energetic and enthusiastic
  • Relationship building
  • Delegating work
  • Shift checklists
  • Shift leadership
  • Customer service
  • Coaching and mentoring
  • Shift scheduling

Accomplishments

  • Documented and resolved with employees calling of when we are short staff on holidays which led to calling in other staff
  • Collaborated with team of many team members in the development of Mcteachers night and on busy holidays . since i take over people department we have achieve labor for the past months
  • Collaborated with team in the development .Helped in 3 RGR. Helped with Mcteachers Night in other located
  • Achieved braking recorded by completing as much cars as the previous years with accuracy and efficiency.

Certification

MIT

Developing the leader in Me

OTP 1

HU hamburger University



Manager of the month 5 times in a row

Daniela does internal competitions with all her managers, OEPE,PACE,LABOR and the most Cars with in a shift whatever manager has the best results in the those categories is the winner of the month and I have won the past 5 months. 

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Shift Manager

McDonald's
03.2011 - Current

Rangeview High School

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Alma Orozco