Alma Osornio
Magnolia,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Central Office Receptionist
Tomball ISD
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
Receptionist
Klein ISD
06.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
Assistant Director of Education
Montgomery County Public Schools
01.2023 - 06.2023
- Enhanced curriculum development by incorporating innovative teaching strategies and diverse learning techniques.
- Served as a trusted mentor and advisor to fellow educators, providing guidance on best practices in curriculum design, classroom management, and student engagement strategies.
- Observed teachers and students in classrooms to gather data and improve instruction.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Increased parental involvement in educational activities by creating engaging programs, workshops, and events.
- Strengthened faculty collaboration by fostering open communication channels and organizing regular professional development opportunities.
Doctor's Assistant
TSO Cypress
11.2021 - 01.2023
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Negotiated favorable payment terms with third-party payers, improving overall revenue collection rates.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
Education
Associate of Arts - Education
Northwest Vista College
San Antonio, TX05.2022
High School Diploma -
Klein High School
Klein, TX05.2020
Skills
- Technical Support
- Clerical Support
- Data Entry
- Bilingual
- Translator
- Customer/Client Relations
- Office Administration
- HIPAA Compliance Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Central Office Receptionist
Tomball ISD
11.2023 - Current
Receptionist
Klein ISD
06.2023 - 11.2023
Assistant Director of Education
Montgomery County Public Schools
01.2023 - 06.2023
Doctor's Assistant
TSO Cypress
11.2021 - 01.2023
Associate of Arts - Education
Northwest Vista College
High School Diploma -
Klein High School