Alma Parra
Casa Grande,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Arcadian Insurance Agency
Casa Grande, AZ
02.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Casa Grande Union High School
Casa Grande05-2014
Skills
- Call Management
- Consultative Sales
- Data Entry
- Inbound and Outbound Calling
- Client Relations
- Clerical Support
- Complaint resolution
- Product Knowledge
- Typing 50 WPM
- Credit card payment processing
- Filing
- Positive and professional
- Conflict Mediation
- Grammar
- Follow-up skills
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Arcadian Insurance Agency
02.2020 - Current
High School Diploma -
Casa Grande Union High School
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