Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alma Ramirez

Restaurant Manager
Tulsa, OK 103 S Wheeling Ave,OK

Summary

Proven leader and bilingual communicator, adept in customer service and time management, significantly enhanced operational efficiency at Chimi's Mexican Food. Expertise in training over 50 employees, fostering a team-oriented environment, and driving quality improvements. Excelled in multitasking across high-pressure environments, demonstrating a keen willingness to learn and adapt. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Restaurant Manager

Chimi's Mexican Food
08.1996 - 02.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Trained and coached over 50+ employees on customer service skills along with food and beverage knowledge.
  • Supervised employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.
  • Maintain safe working and guest environment to reduce risk of injury and accidents.
  • Attentively listen to customers, handle concerns quickly, and advise any major issues to supervisor.

Food Prep Cook

Chipotle
02.2023 - 08.2024
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
  • Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.

Education

High School Diploma -

Preparatoria Villanueva
Villanueva Zacatecas
05.1996

Skills

    Willingness to learn

    Customer Service

    Time Management

    Bilingual (Spanish)

    Multi-Tasking

    Team Leadership

Timeline

Food Prep Cook

Chipotle
02.2023 - 08.2024

Restaurant Manager

Chimi's Mexican Food
08.1996 - 02.2023

High School Diploma -

Preparatoria Villanueva

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Alma RamirezRestaurant Manager