Alma Ramirez
Baylor Scott & White Community Clinic
Dallas,TX
4
years of professional experience
1
Certification
2
Languages
Results-oriented professional with leadership and customer service expertise in fast-paced retail. Experienced in team management, transaction handling, and resolving customer issues while delivering high-quality service. Ready to transition skills to a new field, driving success and fostering positive outcomes.
Work History
Community Health Worker Intern
4 Months- Educated patients on disease prevention and management, enhancing understanding of healthy lifestyle choices through one-on-one sessions.
- Conducted patient assessments to identify health needs and collaboratively developed tailored care plans.
- Administered medications and treatments prescribed by healthcare professionals.
- Participated in community outreach programs, increasing health awareness and improving access to clinic services.
Cashier Team Lead
1 Year 10 Months- Supervised cashier team to enhance transaction efficiency and elevate customer service satisfaction.
- Trained new cashiers on operational procedures and customer engagement techniques to boost service quality.
- Collaborated with management to establish best practices for cash handling and inventory management.
Education
Associate of Science - Public Health
GPA: 3.7
Bachelor of Social Work - Social Work
Dean's List: Spring 2025, Fall 2025
- 3.9 GPA
High School Diploma
- Ranked in Top 10 % of the class
- GPA: 3.7
Skills
Bilingual
Effective team engagement
Active listening
Customer service
Written communication
Adaptability
Patient advocacy
Health record management
Cross-functional teamwork
Time management
Prioritization skills
Program management
Certification
Human Subject Protection Training (HSP)
Microsoft Excel Specialist
LANGUAGES
Spanish - Advanced
English - Advanced
Timeline
Community Health Worker Intern
Baylor Scott & White Community Clinic
05.2026 - 09.2026Read More
Cashier Team Lead
Home Depot
06.2022 - 04.2024Read More
Sunset P-Tech
High School Diploma
Read More
Dallas College At Mountain View
Associate of Science from Public Health
Read More
The University of Texas At Arlington
Bachelor of Social Work from Social Work
Read More