Alma Reyes
Palmdale,CA
Summary
Motivated and detail-oriented professional seeking a stable position within a well-organized company that offers opportunities for growth and advancement. Dedicated to continuous learning and skill development, with a strong interest in expanding knowledge while contributing to organizational goals. Equipped with a strong skill set and a commitment to applying it effectively while adapting to company processes, values, and objectives.
Overview
15
15
years of professional experience
Work History
Patient Access Navigator
Bartz-altadonna Community Health Center
Palmdale, CA
08.2021 - Current
- Managed high-volume inbound and outbound calls in a fast-paced call center environment
- Scheduled, rescheduled, and confirmed patient appointments across multiple departments
- Verified insurance coverage and determined patient eligibility for services and programs
- Provided front desk support, including patient check-in/check-out and intake documentation
- Assisted patients with healthcare navigation, referrals, and follow-up care
- Verified insurance coverage and determined patient eligibility for services and programs
- Provided front desk support, including patient check-in/check-out and intake documentation
- Assisted patients with healthcare navigation, referrals, and follow-up care
- Maintained accurate patient records within electronic health systems
- Delivered bilingual (English/Spanish) support to improve patient communication and experience
- Collaborated with medical staff to support smooth patient flow and quality care
Executive Assistant/ Scheduling Coordinator
Western Pacific Psychological Network Inc
Sherman Oaks, CA
10.2012 - 06.2021
- Provided administrative support for a psychological practice, assisting physicians, office staff, and patients
- Managed scheduling across 10 clinics per week, coordinating care for approximately 100 patients weekly
- Scheduled physician appointments for psychological treatments and evaluations with attention to accuracy and timeliness
- Used Compulink and Demandforce to manage scheduling, patient records, and communications
- Traveled to clinic sites to check in patients, support physicians, and ensure completion of required medical documentation
- Interpreted psychological treatment information between clinical psychologists and Spanish-speaking patients to improve communication and understanding
- Acted as liaison between physicians, medical occupational centers, insurance providers, and law offices to obtain and coordinate required documentation
Administrative Support
Andalib Chiropractic, Inc
Palmdale, CA
11.2010 - 08.2012
- Handled high-volume incoming and outgoing calls in a fast-paced office environment
- Scheduled up to 60 patient appointments per week across multiple departments
- Completed data entry, filing, and mail processing to keep patient records organized and up to date
Education
High School Diploma -
Antelope Valley College
Lancaster, CA01-2002
Skills
- Bilingual (English/Spanish)
- Patient care & patient support
- Administrative support
- Front desk operations
- High-volume call handling with proper phone
- Scheduling and appointment coordination
- Strong multitasking in fast-paced
- Insurance verification & eligibility support
- Time management with ability to meet deadlines and quotas
- Electronic health systems & computer literacy etiquette
- Team collaboration and coordination
environments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Access Navigator
Bartz-altadonna Community Health Center
08.2021 - Current
Executive Assistant/ Scheduling Coordinator
Western Pacific Psychological Network Inc
10.2012 - 06.2021
Administrative Support
Andalib Chiropractic, Inc
11.2010 - 08.2012
High School Diploma -
Antelope Valley College