Alma Rios
Sacramento,CA
Summary
Highly skilled Senior Specialist with significant experience in project management, data analysis and strategic planning. Strengths include strong leadership skills, problem-solving abilities and effective communication. Previous work has led to increased efficiency in operations, streamlined processes and improved team performance.
Overview
4
4
years of professional experience
Work History
Item Processing Senior Specialist
Golden 1 Credit Union
Sacramento, CA
08.2024 - Current
- Spearheaded the successful implementation of Service Hub, learning the platform in depth, creating process workflows, and training team members and cross-departmental staff on system navigation.
- Collaborated with Accounting department to guarantee reconciliation of multiple general ledgers.
- Rectified outages stemming from ATM network issues and collaborated closely with vendors to ensure swift resolution of problems.
- Developed training materials to support staff in compliance with credit union policies.
Item Processing Specialist
Golden 1 Credit Union
Sacramento, CA
03.2024 - 08.2025
- Supported leadership by assisting the Senior Specialist, Supervisor, and fellow Specialists in completing daily tasks with accuracy, efficiency, and adherence to compliance standards.
- Learned and executed Senior Specialist functions such as ATM Ensenta Balancing and auditing; contributing to department readiness and operational continuity.
- Demonstrated leadership potential by proactively taking ownership of special projects, mentoring peers on new processes, and serving as a resource for operational problem-solving.
Item Processing Tech II
Golden 1 Credit Union
Sacramento, CA
01.2024 - 03.2025
- Operated processing equipment for efficient transaction handling.
- Collaborated with team to resolve transaction discrepancies.
- Operated various types of production machinery and performed routine maintenance to ensure optimal functioning.
- Trained new personnel on proper operating techniques for processing machinery.
- Communicated effectively with supervisors regarding progress updates or changes in work assignments.
Operational Branch Services Officer
WestAmerica Bank
Sacramento, CA
04.2022 - 02.2024
- Supervised, directed, and trained teller staff and cash vault personnel, overseeing daily branch operations and scheduling to ensure optimal coverage and service.
- Maintained operational efficiency and service excellence by monitoring workflow, delegating tasks, and providing coaching to team members.
- Managed branch operational functions including account openings, closings, and transfers for personal, business, and trust accounts with strict adherence to compliance standards.
- Ensured regulatory and policy compliance by overseeing dual control functions, conducting cash audits, and reviewing operational reports, certifications, and control logs, resulting in successful audits and branch reviews.
Education
High School -
Sutter Union High School
Sutter, CA06-2016
Skills
- Staff training development
- Financial reconciliation
- Data accuracy
- Compliance auditing
- Operational efficiency
- Adaptability and flexibility
- Payment processing
- Microsoft Office
References
- Ana Peña, Branch Manager, Umpqua Bank, 209.anapena@gmail.com, (209) 587-3602
- Cathy Fernandez, Recruiting Manager, Coast Personnel Services, cfernandez@coastjobs.com, (408) 828-5474
Timeline
Item Processing Senior Specialist
Golden 1 Credit Union
08.2024 - Current
Item Processing Specialist
Golden 1 Credit Union
03.2024 - 08.2025
Item Processing Tech II
Golden 1 Credit Union
01.2024 - 03.2025
Operational Branch Services Officer
WestAmerica Bank
04.2022 - 02.2024
High School -
Sutter Union High School