Jovita Aragon
Pittsburg,CA
Summary
Dynamic Senior Item Processing Specialist at JPMorgan Chase with a proven track record of exceeding performance metrics. Expert in item tracking software and committed to workplace safety, I excel in multitasking and delivering exceptional customer service. Successfully trained new employees, enhancing team efficiency and ensuring compliance with data security protocols.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Item Processing Specialist
JPMorgan Chase
06.2006 - 08.2024
- Processed and verified incoming items for accuracy and compliance with established guidelines.
- Assisted in maintaining inventory records using item tracking software systems.
- Supported team in performing quality control checks on processed items.
- Collaborated with colleagues to streamline item processing procedures for efficiency.
- Participated in training sessions to enhance knowledge of processing protocols and tools.
- Maintained a clean and organized workspace to promote safety and productivity standards.
- Assisted in the training and onboarding of new employees, sharing expertise and best practices to ensure their success within the Item Processing Specialist role.
- Safeguarded sensitive client information by adhering to strict data security protocols during all item processing tasks.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in the Item Processing Specialist role.
- Provided excellent customer service by addressing client inquiries promptly and professionally, ensuring their satisfaction with the item processing services provided.
Education
Bachelor of Science - Banking And Finance
University of Santo Tomas
Manila, Philippines03-1974
Skills
- Workplace safety
- Customer service
- Multitasking
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Certification
- [Area of certification] Training - [Timeframe]
Employee of the month
Always ready to help with big projects.
Languages
English
Full Professional
Filipino
Full Professional
Timeline
Senior Item Processing Specialist
JPMorgan Chase
06.2006 - 08.2024
Bachelor of Science - Banking And Finance
University of Santo Tomas