Summary
Overview
Work History
Education
Skills
Key Qualifications
Certification
Timeline
Generic

Bria Forbes

Anniston

Summary

Dedicated Benefits Call Center Representative with extensive experience in assisting clients with inquiries related to health and wellness benefits. Proven ability to communicate complex information clearly and effectively, ensuring clients fully understand their options and entitlements. Skilled in resolving issues promptly while maintaining a high level of customer satisfaction, contributing to overall team performance. Committed to continuous improvement and professional development, leveraging strong analytical skills to enhance service delivery and support organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Case Processing Specialist

Healthcare Services Group
08.2022 - 04.2024
  • Process benefit claims and documentation, ensuring compliance with company policies and regulatory requirements.
  • Utilize Salesforce to manage case workflows and document client interactions, improving efficiency and tracking.
  • Provide training and support to new team members on case processing procedures and Salesforce utilization.
  • Provided members with optimum sales and service experience to enhance member affinity to company.
  • Responded to customer inquiries and requests related to insurance products and membership.
  • Solicited and marketed to business and community events and performed outbound calling.

Machine Operator

Tyler Union
06.2024 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Benefits Call Center Representative

Healthcare Services Group
04.2020 - 07.2022
  • Respond to customer inquiries regarding benefits, eligibility, and claims processing, ensuring accurate and timely information is provided.
  • Resolve issues and complaints with empathy and professionalism, maintaining a high level of customer satisfaction.
  • Utilize CRM software to document interactions, track cases, and manage customer information effectively.

Customer Service Representative

Lincare Holdings Inc.
06.2017 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Anniston High School

Skills

  • Customer Service Excellence
  • Benefits Administration
  • Typing 82 WPM
  • Professional Telephone Demeanor
  • Effective Communication
  • Salesforce CRM
  • Case Management
  • Data Entry and Documentation
  • Conflict Resolution
  • Time Management
  • Good communication
  • Workplace safety
  • Teamwork and collaboration
  • Problem-solving
  • Computer skills

Key Qualifications

  • Comprehensive knowledge of health and wellness benefits, including eligibility, enrollment, and claims processing.
  • Extensive experience using Salesforce for case management, tracking client interactions, and optimizing workflow processes.
  • Skilled in evaluating cases, identifying discrepancies, and implementing solutions to enhance client satisfaction.

Certification

  • Salesforce Certification

Timeline

Machine Operator

Tyler Union
06.2024 - Current

Case Processing Specialist

Healthcare Services Group
08.2022 - 04.2024

Benefits Call Center Representative

Healthcare Services Group
04.2020 - 07.2022

Customer Service Representative

Lincare Holdings Inc.
06.2017 - 08.2019

High School Diploma -

Anniston High School

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Bria Forbes