Open To Work
Cheryl Sparks
Lancaster
Work Preference
Summary
Organized and dependable professional skilled in developing tailored service plans and coordinating consumer inquiries. Demonstrates strong communication and analytical abilities while enhancing client satisfaction through timely resolutions. Committed to continuous learning and team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Processing Specialist
CoreCivic
02.2026 - Current
- Managed intake and release processes, overseeing documentation, fingerprinting, and photographing to streamline operations.
- Processed documentation for inmate admissions and releases, ensuring accuracy and timeliness.
- Coordinated with facility staff to uphold compliance with policies and procedures, enhancing operational integrity.
Consumer Service Coordinator
North Los Angeles County Regional Center
Lancaster
03.2024 - 02.2026
- Developed comprehensive service plans tailored to individual client needs.
- Coordinated consumer service inquiries, achieving timely and effective resolutions to enhance client satisfaction.
- Facilitated communication between clients and service providers, improving overall satisfaction levels.
- Monitored client progress, adjusting services to ensure optimal outcomes.
- Demonstrated skills in planning and prioritizing assigned tasks and completed inquiries within established time limits.
- Maintained a thorough knowledge of products/services offered by the organization to provide accurate information to consumers upon request.
- Resolved problems and clarified issues while exploring alternative solutions for consumer concerns, leading to increased client trust.
- Assisted with training new hires in best practices within the Consumer Service Coordinator role, ensuring smooth onboarding experience for team members.
- Maintained up-to-date knowledge of product and service changes.
Case Manager/Home Visitor
Children's Bureau
03.2023 - 03.2024
- Coordinated client care by developing treatment plans and collaborating with clinical providers, facilitating timely recoveries.
- Developed individualized service plans based on client needs and assessments.
- Conducted regular home visits to monitor family progress and provide support.
- Facilitated communication between families and service providers for case coordination.
- Created accurate reports and completed documentation, enhancing efficiency and minimizing clerical errors.
Rehab Specialist, Child & Family Specialist & TBS
Masada Homes
Lancaster
12.2016 - 03.2023
- Conducted crisis assessments and management interventions for diverse populations, providing support to children and families in need.
- Collaborated with team members to develop and implement effective intervention strategies, maintained comprehensive documentation of client interactions, and consistently exceeded productivity goals.
- Facilitated group therapy sessions to enhance social interaction and communication skills among clients.
Counselor I
Phoenix House
04.2016 - 12.2016
- Managed crises using conflict resolution strategies and de-escalation techniques, maintaining safety and stability in high-pressure situations.
- Navigated demanding environment, making independent decisions and communicating effectively with clients, families, staff, department heads, visitors, external agencies, and community members.
- Completed client notes, charts, reports, and documentation to ensure accurate tracking of treatment and progress in program.
Behavior Technician
A Change in Trajectory
Palmdale
05.2015 - 05.2016
- Applied principles of behavior analysis to improve social, play, language, and academic skills.
- Reinforced positive behaviors and addressed undesirable behaviors to support client progress.
- Implemented structured treatment programs tailored to individual needs.
Education
Master of Science - Criminal Justice
Colorado Technical University
Colorado Springs, COSkills
- Consumer service coordination
- Service plan development
- Effective communication
- Client progress monitoring
- Task planning and prioritization
- Product knowledge maintenance
- New hire training assistance
- Problem resolution
- Knowledge updating
- MS Office proficiency
- Case management
- Multi-tasking ability
- Task organization proficiency
- Team collaboration
- Problem-solving expertise
- Time management skills
- Professional demeanor under pressure
- Team engagement effectiveness
- Active listening skills
Certification
Class B License, With Endorsements
Timeline
Case Processing Specialist
CoreCivic
02.2026 - Current
Consumer Service Coordinator
North Los Angeles County Regional Center
03.2024 - 02.2026
Case Manager/Home Visitor
Children's Bureau
03.2023 - 03.2024
Rehab Specialist, Child & Family Specialist & TBS
Masada Homes
12.2016 - 03.2023
Counselor I
Phoenix House
04.2016 - 12.2016
Behavior Technician
A Change in Trajectory
05.2015 - 05.2016
Master of Science - Criminal Justice
Colorado Technical University