Alma Rivera
Brush,CO
Summary
Detail-oriented Quality Assurance Specialist with proven skills in quality control, problem-solving, and analytical thinking. Expertise in developing quality assurance protocols and training staff to enhance compliance and safety standards.
Energetic and detail-focused with passion for ensuring high-quality standards. Possesses foundational knowledge in quality assurance methodologies and proficient in data analysis and process documentation. Committed to driving improvements and maintaining product excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Quality Assurance Specialist
Cargill Meat Solutions Corporation
Fort Morgan, CO
06.2023 - Current
- Conducted thorough inspections of meat products to ensure compliance with safety and quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Developed and maintained documentation for quality assurance procedures and protocols.
- Trained new staff on quality control processes and best practices in food safety.
- Performed risk assessments on potential new projects, helping management make informed decisions about resource allocation and project priorities.
Financial Advisor/Licensed Life Insurance Agent
World Financial Group Wfg
6400 C Street SW, Ceder Rapids, IA 52499
03.2023 - Current
- Developed personalized financial plans to meet client goals and investment strategies.
- Analyzed market trends to provide informed recommendations for asset allocation.
- Educated clients on various financial products, enhancing understanding and engagement.
- Managed client portfolios, ensuring alignment with risk tolerance and objectives.
Car Salesperson/Customer Support Specialist
Morgan County Motors
202 E. Platte Ave, Fort Morgan, CO 80701
10.2022 - 02.2023
- Developed strong customer relationships to enhance buyer experience and retention.
- Mentored junior sales staff on product knowledge and effective selling techniques.
- Conducted market research to identify trends and adjust sales strategies accordingly.
- Achieved high levels of customer satisfaction through personalized service and follow-ups.
- Trained new team members on dealership policies, systems, and customer engagement strategies.
- Negotiated financing options with clients, ensuring clarity and transparency in transactions.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Education
GED -
Morgan Community College
Fort Morgan, CO05-2011
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Customer service
- Team leadership
- Documentation and reporting
- Spanish/English fluency
- Verbal and written communication
- Documentation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Quality Assurance Specialist
Cargill Meat Solutions Corporation
06.2023 - Current
Financial Advisor/Licensed Life Insurance Agent
World Financial Group Wfg
03.2023 - Current
Car Salesperson/Customer Support Specialist
Morgan County Motors
10.2022 - 02.2023
GED -
Morgan Community College