Alma Sanchez
'Ewa Beach
Summary
Results-driven Floor Supervisor with a strong focus on customer satisfaction, team leadership, and policy enforcement. Implemented workflow improvements that enhanced sales floor efficiency and trained team members to excel in customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Floor Supervisor
PVH
Waipahu, HI
04.2019 - Current
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored team members on best practices for customer service and product knowledge.
- Implemented workflow improvements resulting in enhanced efficiency across the sales floor.
- Monitored inventory levels, coordinating with management for timely replenishment of stock.
Stock Associate
Gap
Waipahu, HI
06.2020 - 01.2021
- Managed inventory organization and product placement to enhance store efficiency.
- Executed restocking procedures, ensuring product availability across sales floor.
- Assisted in receiving shipments, verifying contents.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Gap
Waipahu, HI
05.2016 - 03.2019
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Assisted in visual merchandising to maintain appealing store displays and optimize product placement.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with management to set sales targets and drive performance improvements.
Education
High School Diploma -
James Campbell High School
'Ewa Beach, HISkills
- Customer satisfaction
- POS systems operations
- Team leadership
- Customer relations
- Team supervision
- Staff coaching
- Policy enforcement
- Payroll processing
- Loss prevention
- Customer engagement strategies
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Stock Associate
Gap
06.2020 - 01.2021
Floor Supervisor
PVH
04.2019 - Current
Sales Associate
Gap
05.2016 - 03.2019
High School Diploma -
James Campbell High School