Kourtney Johnson
Spokane,WA
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Seasoned floor supervisor successful at leading, motivating and developing teams of employees. Top-notch skills include leadership, decision-making and time management. Looking to take on a new long-term position with growth potential.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Floor Supervisor
McDonald’s
Spokane, WA
04.2021 - Current
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels, restocking supplies as needed throughout shifts.
- Handled customer complaints professionally to enhance guest satisfaction.
- Enforced cleanliness standards in dining areas and food preparation zones.
- Maintained a clean, organized, and safe work environment at all times.
- Performed daily opening and closing procedures according to established guidelines.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Managed cash register operations including deposits, withdrawals, transfers.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Floor Supervisor
McDonald’s
Sandpoint, Idaho
02.2016 - 09.2020
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels, restocking supplies as needed throughout shifts.
- Enforced cleanliness standards in dining areas and food preparation zones.
- Handled customer complaints professionally to enhance guest satisfaction.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Managed cash register operations including deposits, withdrawals, transfers.
Education
Kourtney Johnson
Sandpoint, IdahoSkills
- Inventory management
- Food safety training
- Customer service
- Cash handling
- Cleanliness enforcement
- Team supervision
- Time management
- Communication skills
- Leadership skills
- Attention to detail
- Performance evaluation
- Employee motivation
- Employee workflow management
- Staff coaching
- Sales monitoring
- Customer relations
- Service delivery coordination
- Safety monitoring
- Task delegation
- Customer satisfaction
- Customer engagement strategies
- Workplace safety
- Self motivation
- Multitasking
Timeline
Floor Supervisor
McDonald’s
04.2021 - Current
Floor Supervisor
McDonald’s
02.2016 - 09.2020
Kourtney Johnson