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Quincy Brown
Kansas City,MO
Work Preference
Summary
Results-driven Floor Supervisor specializing in safety compliance, staff training, and inventory management. Optimizes workflow and boosts team performance, ensuring a safe and efficient environment. Leverages team leadership and employee development to enhance operational efficiency and customer satisfaction through proactive management.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Floor Supervisor
Ready Alliance Group
North Kansas City, MO
09.2021 - 04.2026
- Supervised daily operations and ensured adherence to safety protocols.
- Trained new staff on company policies and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Conducted regular inspections to uphold cleanliness and organization standards.
- Facilitated communication between management and floor staff for efficient workflow.
- Resolved customer inquiries promptly to improve overall service satisfaction.
- Monitored team performance and provided actionable feedback to foster continuous improvement.
- Maintained a clean, organized, and safe work environment at all times.
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance.
- Performed daily opening and closing procedures according to established guidelines.
- Delegated tasks to individual employees to provide development opportunities.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored inventory levels and placed orders for additional stock.
- Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Collaborated with other departments to meet organizational objectives.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Monitored performance of team members to develop optimization plans.
- Developed employee training materials and conducted orientation sessions for new hires.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Monitored workers and reviewed completed work for proper performance.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Prepared and led staff training and instruction.
- Informed upper management or department heads of items loaded or problems encountered.
- Assessed job sites to determine work needed.
- Held staff meetings to share project information and address specific issues.
Education
Vanhorn High School
Independance, MOSkills
- Operations management
- Inventory management
- Warehouse management
- Recruitment
- Safety monitoring
- Workflow management
- Schedule coordination
- Shipping and receiving
- Conflict resolution
- Training employees
- Performance evaluation
- Performance assessment
- Performance coaching
- Employee development
- Task delegation
- Team management
- Team leadership
- Team supervision
- Motivating employees
- Customer service
- Conflict resolution
- Problem solving
- Attention to detail
- Operational efficiency
- Workflow optimization
- Workplace organization
- Loading and unloading
- Labor management
- Personnel management
- Recruitment
- Sales achievement
- Teamwork
- Effective communication
- Decision-making
- Resolving problems
- Teamwork
- Inventory management
- Decision-making
- Shipping and receiving
- Recruitment
- Personnel management
- Labor management
Certification
- Hazmate Certified
- Forklift Trained
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Floor Supervisor
Ready Alliance Group
09.2021 - 04.2026
Vanhorn High School