Alma Santiago
Pomona,California
Summary
Proactive Warehouse Packer, Cashier Assistant Manager, and Waitress Trainee with extensive experience in product inspection, packaging, and customer service. Demonstrates strong skills in inventory management, order processing, and maintaining workplace cleanliness. Known for enhancing efficiency, ensuring accuracy, and fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Warehouse Packer
Ryder
Chino, CA
06.2024 - 08.2024
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Loaded merchandise into specific packages suited for product dimensions.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Organized items on racks, shelves and bins to maintain established order.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
- Picked and packed order items.
Cashier Assistant Manager
Mister Raspados
Pomona, CA
08.2022 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Supported store manager in achieving target metrics by actively promoting upsell opportunities at checkout counters.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
Waitress Trainee
Restaurante Familiar La Cabana
Mexico, MO
07.2019 - 12.2021
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
Education
High School Diploma -
Garey High School
Pomona, CA05.2024
Skills
- Attention to Detail
- Product Packaging
- Workplace Cleanliness
- Order Processing
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Warehouse Packer
Ryder
06.2024 - 08.2024
Cashier Assistant Manager
Mister Raspados
08.2022 - 03.2024
Waitress Trainee
Restaurante Familiar La Cabana
07.2019 - 12.2021
High School Diploma -
Garey High School