Alma Serrano
Lake Elsinore,CA
Summary
Bilingual professional with strong skills in client communication and legal document preparation. Experienced in managing case files and providing excellent customer support in both English and Spanish.
Overview
8
8
years of professional experience
Work History
Paralegal Assistant
California work Injury Law
Santa Ana, California
01.2019 - 08.2023
- Drafted legal documents for workers' compensation cases, enhancing attorney support and case readiness.
- Conducted legal research to provide vital information for ongoing cases and projects.
- Coordinated preparation of legal documentation, improving efficiency in case management processes.
- Managed and organized case files to ensure efficient access for legal teams.
- Responded to customer inquiries in English and Spanish, ensuring timely resolution of concerns.
- Resolved issues by utilizing company systems and tools efficiently.
Customer Service Representative
Global Cash Card
Irvine, California
02.2017 - 12.2018
- Resolved customer complaints using effective communication and problem-solving techniques to enhance customer satisfaction.
- Assisted customers with account inquiries and transaction issues to ensure timely and accurate service.
- Provided bilingual translation assistance to enhance customer interactions.
- Maintained organized filing system for all bilingual documents to ensure easy access.
Cashier Manager
Marshalls
Costa Mesa, California
07.2015 - 11.2018
- Managed daily cash register operations and balanced cash drawers.
- Supervised cashier staff to ensure efficient customer service operations.
- Scheduled cashier shifts to optimize workforce efficiency.
- Trained new cashiers on company policies and customer interaction techniques.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA06-2015
Skills
- Bilingual communication
- Document organization
- Customer support
- Time management
- Client communication
- Legal document preparation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Paralegal Assistant
California work Injury Law
01.2019 - 08.2023
Customer Service Representative
Global Cash Card
02.2017 - 12.2018
Cashier Manager
Marshalls
07.2015 - 11.2018
High School Diploma -
Saddleback High School