Alma Soria
Aurora,IL
Summary
Dynamic Front Desk Agent with a proven track record at Hampton Inn & Suites, excelling in guest information management and delivering exceptional customer service. Skilled in reservation management, I consistently created welcoming environments and effectively addressed emergencies, ensuring guest satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Hampton Inn & Suites By Hilton
St Charles , IL
02.2023 - Current
- Inputted guest information into computer system accurately and securely.
- Make reservations
- Check in and check out
- Costumer service
- Know how used PEP
Breakfast Attendant
Double Tree Hilton
Bloomington , IL
05.2015 - 04.2020
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Responded quickly to any emergencies that may arise during shift.
Education
GED -
Normal Community High School
Bloomington , ILSkills
- Guest information management
- Reservation management
- Customer service
Languages
Spanish
Full Professional
Timeline
Front Desk Agent
Hampton Inn & Suites By Hilton
02.2023 - Current
Breakfast Attendant
Double Tree Hilton
05.2015 - 04.2020
GED -
Normal Community High School