Jeanine Higdon
Aberdeen,WA
Summary
Communicative professional with several years of customer service experience maintaining a high level of professionalism, and business etiquette. Attentive individual committed to thoroughly listening to customers requests or concerns and addressing with prompt responses. Dependable and punctual employee commended for consistently arriving to work with a positive attitude.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Surfcrest Resort
Copalis Beach, Washington
04.2023 - 11.2024
- Greeted, registered and assigned rooms to guests.
- Entered guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Worked with team to ensure smooth operations of front desk.
- Provided excellent customer service.
Postmaster Tokeland, WA
USPS
Tokeland, Washington
03.2019 - 04.2023
- Inspected packages for proper postage and labeling before sending out mail items.
- Processed payments from customers using credit cards or other payment methods.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Performed daily opening and closing procedures of the post office.
- Balanced cash drawers at the end of each shift.
- Prepared reports on operational activities for upper management review.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
Jans Green House
Jan Olson
Federal Way, Washington
04.2013 - 09.2019
- Provided excellent customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively with a team to make the workplace more productive.
Education
Some College (No Degree) - Interior Decorating
Highling Community College
DesMoines, WASkills
- Front desk operations
- Guest information management
- Payment processing
- Complaint resolution
- Excellent Customer service
Timeline
Front Desk Agent
Surfcrest Resort
04.2023 - 11.2024
Postmaster Tokeland, WA
USPS
03.2019 - 04.2023
Jans Green House
Jan Olson
04.2013 - 09.2019
Some College (No Degree) - Interior Decorating
Highling Community College