Esther Chana
WEST ROXBURY,MA
Summary
Dynamic professional with a proven track record at MTN Cameroon, excelling in customer service and cash handling. Adept at managing guest information and inventory, I enhance operational efficiency while fostering team collaboration. Recognized for attention to detail and problem-solving skills, I consistently deliver exceptional experiences that drive customer satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
MTN Cameroon
Yaounde, Center Region
06.2020 - 03.2025
- Provided excellent customer service while upholding company policies.
- Assisted with check-in and check-out procedures for guests.
- Identification agent for the mobile company
- Maintained cleanliness of lobby area at all times.
- Assisted with luggage handling for incoming guests.
- Inputted guest information into computer system accurately and securely.
- Stayed current on promotions, discounts, packages, and offers available at the mobile company
- Managed cash drawer responsibly throughout shift.
- Answered phones, responded to inquiries, and took messages.
- Ensured that all safety regulations were followed according to company standards.
Sale Representative
SOCOCAM Bookshop
Yaounde, Cameroon, Center Region
10.2018 - 08.2021
- Managed sales operations and maintained inventory accuracy in a bookshop, ensuring efficient stock replenishment and pricing.
- Executed cashier duties and provided exceptional customer service, enhancing the overall shopping experience.
- Performed housekeeping tasks to maintain a clean and organized retail environment.
Education
Master of Arts - Psychology
University of Yaounde I
Cameroon, Centre Africa07-2018
Skills
- Customer service
- Check-in procedures
- Cash handling
- Guest information management
- Safety regulations
- Inventory management
- Sales operations
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
Timeline
Front Desk Agent
MTN Cameroon
06.2020 - 03.2025
Sale Representative
SOCOCAM Bookshop
10.2018 - 08.2021
Master of Arts - Psychology
University of Yaounde I
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