Alma Sotelo
TUCSON,AZ
Summary
Versatile and dedicated professional with a strong background in hospitality and construction, notably at JW Marriott Tucson Starr Pass Resort & Spa. Excelled in roles requiring exceptional customer service and meticulous attention to detail, enhancing guest satisfaction and operational efficiency. Skilled in cooking, cleaning, and comprehensive facility maintenance, with a proven track record of mentoring peers and improving service delivery by 30%.
Professional culinary expert with strong track record in preparing high-quality dishes and maintaining kitchen efficiency. Known for exceptional collaboration within team environments and adaptability to changing needs. Possesses key skills in food preparation, safety, and sanitation, along with keen sense of taste and presentation. Reliable and results-driven, consistently delivering outstanding culinary experiences.
Overview
15
15
years of professional experience
Work History
Cook 2
JW Marriott Tucson Starr Pass Resort & Spa
05.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
Guest Event Expert
JW Marriott Tucson Starr Pass Resort & Spa
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Housekeeper-Turndown
JW Marriott Tucson Starr Pass Resort & Spa
05.2023 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Amenities
JW Marriott Tucson Starr Pass Resort & Spa
05.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Construction Assistant
Sergios Private Contractor
06.2020 - 03.2023
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Assisted in performing quality control checks on completed work, ensuring that projects met or exceeded clients'' expectations and industry standards.
- Enhanced client satisfaction by providing high-quality remodeling support and maintaining a clean work environment.
- Assisted in the completion of remodeling projects on time and within budget through effective coordination with team
- Bathroom creation and tile instalation
- sheetrock installation and finish
Maintenance and Cleaner
ABM Industry Groups
11.2018 - 05.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Inspected and tested machinery and equipment to diagnose malfunctions.
- Streamlined carpet cleaning processes for faster completion times without compromising quality.
- Enhanced equipment reliability by performing regular maintenance checks and addressing issues promptly.
Cleaning and Maintenance
Diamondback Shuttle and Tours
11.2016 - 06.2018
- Painting and restoring walls unclogging bathrooms
- Enhanced facility appearance with thorough cleaning and maintenance of both interior and exterior spaces.
- Office cleaning and maintenance
Housekeeper
Wilcox Quality Inn
11.2014 - 06.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Kitchen Cabinet Helper
Suarez Kitchen Cabinets
03.2010 - 10.2014
- Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
- Enhanced cabinet quality by implementing precise woodworking techniques and attention to detail.
- Increased production efficiency by optimizing workflow and minimizing wasted materials.
- Sanding and staining cabinets
Education
Bachelor of Accounting - Accounting
Colegio Nacional De Educación Profesional Técnica
Caborca, Son. Mex.06-1993
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Minor repairs
- Drywall repair
- Flooring installation
- Painting
- Fixture installation
- Carpentry
- Furniture assembly
- Masonry work
- Preventative maintenance
- Tile setting
- Hand and power tool use
- Facilities painting and repair
Timeline
Cook 2
JW Marriott Tucson Starr Pass Resort & Spa
05.2024 - Current
Guest Event Expert
JW Marriott Tucson Starr Pass Resort & Spa
05.2024 - Current
Housekeeper-Turndown
JW Marriott Tucson Starr Pass Resort & Spa
05.2023 - 05.2024
Amenities
JW Marriott Tucson Starr Pass Resort & Spa
05.2023 - 05.2024
Construction Assistant
Sergios Private Contractor
06.2020 - 03.2023
Maintenance and Cleaner
ABM Industry Groups
11.2018 - 05.2020
Cleaning and Maintenance
Diamondback Shuttle and Tours
11.2016 - 06.2018
Housekeeper
Wilcox Quality Inn
11.2014 - 06.2015
Kitchen Cabinet Helper
Suarez Kitchen Cabinets
03.2010 - 10.2014
Bachelor of Accounting - Accounting
Colegio Nacional De Educación Profesional Técnica
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