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Restaurant Server
Reef Point Brew House
- Provided exceptional customer service to enhance guest experiences and foster repeat business.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining areas to meet health standards.
- Assisted in training new servers on menu items and service protocols.
- Adapted quickly to high-pressure situations during peak hours, ensuring efficient service flow.
- Processed transactions accurately, managing cash handling responsibilities with attention to detail.
- Developed strong knowledge of menu offerings to make informed recommendations to guests.
- Participated in team meetings to discuss service improvements and guest feedback initiatives.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Restaurant Hostess
Reef Point Brew House
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow.
- Managed reservations using restaurant management software to optimize seating arrangements.
- Provided menu information and answered guest inquiries to enhance dining experience.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Assisted in maintaining cleanliness and organization of front-of-house areas during peak hours.
- Supported team members during busy shifts, fostering collaboration and efficiency.
- Trained new host staff on procedures and customer service standards for consistency in operations.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
High School Diploma -
Horlick High School
Racine, WI01.2023
Restaurant Server
Reef Point Brew House
Restaurant Hostess
Reef Point Brew House
High School Diploma -
Horlick High School
