Alma Villegas-Duran
Memphis,TN
Summary
Responsible, well organized, self-directed, will dedicate my time to make sure everything is perfect, will be customer-focused to make sure what needs to be done will make customers satisfied.
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Department Supervisor
Petco Animal Supplies Stores Inc.
Memphis, TN
12.2017 - Current
- Managed daily operational activities to maintain compliance with established company standards.
- Led training programs for new associates, enhancing team performance and service quality.
- Implemented inventory management systems, improving stock accuracy and minimizing discrepancies.
- Train all personnel on handling procedures, health observation, and emergency responses.
- Encourage reporting of any irregularities immediately.
- Maintain a Brand Standard for consistency
- Conduct weekly or monthly audits of animal care procedures.
- Analyze reports for patterns (diet issues, recurring illnesses, etc.).
- Operate the register: Process sales transactions, including scanning items, entering prices, and applying discounts
- Make bank change
- Open and Close the store
packer/helper
Harvest Rice
Otwell, AR
08.2015 - 10.2017
- Load materials and products into package processing equipment.
- Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
- Assemble Items, assemble boxes with the necessary items to be put it in
- Examine and inspect containers, materials, and products to ensure that packing specifications are met.
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading
- Do orders of Sacks of rice
- Wrap paletts with plastic to be ready to load
Lead Key Holder
Dollar General
jonesboro, AR
12.2016 - 09.2017
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Sort, count, and wrap currency and coins.
- Stock shelves, and mark prices on shelves and items.
- Offer customers carry-out service at the completion of transactions.
Cashier
Food 4 Less
Canoga Park, CA
01.2013 - 12.2015
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items. Request information or assistance using paging systems.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Offer customers carry-out service at the completion of transactions.
- Cash checks for customers
Customer Service Rep.
Dream Products
Chatsworth, CA
12.2014 - 06.2015
- Recommend products to customers, based on customers' needs and interests.
- Provide customers with product samples and catalogs.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Education
High School Diploma -
Nettleton
Jonesboro, AR05.2011
Skills
- Fluent In Spanish
- Able to lead when necessary
- Team Player
- Ability to learn on a quick bases
- Customer service
- Workplace safety
- Problem resolution
Accomplishments
World Record Achievement:
11,000 freshwater fish sold in one week (World Record):
This showcases outstanding sales performance and exceptional demand generation.
10,000 freshwater fish sold in the second week:
Maintaining such a high volume of sales immediately following a record-breaking week proves that this success wasn’t a one-off.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Department Supervisor
Petco Animal Supplies Stores Inc.
12.2017 - Current
Lead Key Holder
Dollar General
12.2016 - 09.2017
packer/helper
Harvest Rice
08.2015 - 10.2017
Customer Service Rep.
Dream Products
12.2014 - 06.2015
Cashier
Food 4 Less
01.2013 - 12.2015
High School Diploma -
Nettleton