Karen Rodriguez
Tallahassee
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
17
17
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
02.2024 - 05.2025
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Trained new employees on overall company and department-specific policies and procedures.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Office Manager/Business Owner
All About Moving
06.2012 - 02.2024
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed payroll, taxes, profit and lost statements, answered calls, scheduled clients moves and estimates.
Medical Assistant
Tlc Chiropractic Wellness Center
08.2010 - 08.2011
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Assistant
South Florida Women's Health
03.2008 - 07.2009
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate in Medical Assisant -
Everest Institute
Sunrise, FL08-2005
Skills
- Customer service
- Stock management
- Multi-tasking mastery
- Problem-solving
- Scheduling expertise
- Staff supervision
- Time management
- Leadership skills
- Inventory management
- Fluent in Spanish
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Department Supervisor
Lowes Home Improvment
02.2024 - 05.2025
Office Manager/Business Owner
All About Moving
06.2012 - 02.2024
Medical Assistant
Tlc Chiropractic Wellness Center
08.2010 - 08.2011
Medical Assistant
South Florida Women's Health
03.2008 - 07.2009
Associate in Medical Assisant -
Everest Institute
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