Zach Slider
Tallahassee
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Texas Roadhouse. Proven track record in guest relations management and team collaboration, successfully training new staff and enhancing guest experiences. Adept at cash handling and beverage preparation, ensuring seamless service and satisfaction.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server
Texas Roadhouse
08.2022 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed accurate order processing, minimizing errors during peak service hours.
- Trained and mentored new servers on menu knowledge and service standards.
- Collaborated with kitchen staff to synchronize food preparation and delivery timelines.
Manatee Swim Guide
Manatee Tour and Dive
12.2016 - 08.2022
- Guided diverse groups through eco-friendly tours, ensuring safety and enhancing visitor experiences.
- Developed and implemented engaging educational programs focused on marine life conservation.
- Trained new guides in operational protocols and customer service best practices.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Education
Associate of Science - Nursing
Tallahassee Community College
Tallahassee, FL01-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Sales expertise
- Guest relations management
- Beverage preparation
Accomplishments
- Supervised team of 20 staff members.
- Achieved making a efficient schedule by making my own computer program.
- Bright futures award winner.
- Improving customer experience
- Volunteered at a Salvation Army part-time while maintaining a 3.5 GPA
Timeline
Server
Texas Roadhouse
08.2022 - Current
Manatee Swim Guide
Manatee Tour and Dive
12.2016 - 08.2022
Associate of Science - Nursing
Tallahassee Community College