Alma Zahar Ventura
Grove City,OH
Summary
Dynamic customer service professional, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and complaint handling, I excel in high-pressure environments, achieving successful outcomes through effective communication and relationship building. Bilingual, I foster positive interactions and drive satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sam's Club
04.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Collections Agent
Community Choice Financial Inc.
03.2020 - 04.2022
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Cash Office Associate
Midwestern Auto Finance
09.2017 - 08.2021
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Contributed to a positive work atmosphere by demonstrating excellent teamwork skills and maintaining open communication with colleagues.
- Researched and resolved account discrepancies.
Receptionist Supervisor
Kellie Auto Sales
09.2015 - 08.2021
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
Education
Hilliard Bradley High School
Hilliard, OH06.2019
Skills
- Customer service
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Complaint handling
- Loss prevention
- Billingual
Timeline
Customer Service Representative
Sam's Club
04.2022 - 10.2024
Collections Agent
Community Choice Financial Inc.
03.2020 - 04.2022
Cash Office Associate
Midwestern Auto Finance
09.2017 - 08.2021
Receptionist Supervisor
Kellie Auto Sales
09.2015 - 08.2021
Hilliard Bradley High School
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