Jenry A Portorreal Burgos
Grove City,OH
Summary
Director of Fulfillment Operations with extensive experience in enhancing processes and developing operational strategies. Demonstrated ability in fostering cross-functional collaboration and implementing technology solutions that boost efficiency and elevate customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
National Director of Fulfillment Operations
Good Day Farm (Alternative Medicine)
Columbus, OH
01.2024 - Current
- Launched multiple distribution centers over four different states.
- Led the implementation of a new Warehouse Management System (WMS).
- Implemented process improvements to enhance workflow and productivity across departments.
- Developed training programs for staff on operational procedures and safety protocols.
- Analyzed operational data to identify trends and inform decision-making processes.
- Collaborated with cross-functional teams to align operations with business objectives.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Oversaw the implementation of new technology solutions designed to streamline processes.
Senior Manager, Fulfillment Operations
BARK
Columbus, OH
01.2021 - 01.2024
- Led team in developing strategic initiatives for operational efficiency.
- Implemented process improvements to enhance project delivery timelines.
- Conducted regular performance reviews to ensure staff accountability and growth.
- Implemented new technologies such as WMS systems or CRM tools to streamline business processes.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
Operations Manager
Air Waves LLC
Columbus, Ohio
03.2019 - 01.2021
- Supervised daily operations to ensure efficiency and compliance with safety standards.
- Managed inventory levels and coordinated supply chain activities for optimal performance.
- Developed and implemented operational workflows to streamline processes and reduce delays.
- Trained and mentored staff on best practices in operations management and safety protocols.
- Analyzed operational data to identify areas for improvement and implement solutions.
- Coordinated logistics for shipping and receiving to ensure timely delivery of goods.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Operations Manager
HD Suppy
Columbus, Ohio
06.2018 - 02.2019
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
MBA - Business Administration
Franklin University
Columbus, Ohio, OH01-2016
Master of Science - Operations Manager
PUCMM University
Dominican Republic09-2009
Bachelor of Science - Industrial Engineering
PUCMM University
Dominican Republic09-2004
Skills
- Process improvement
- Operational strategy
- Inventory management
- Technology implementation
- Team leadership
- Project delivery enhancement
- Problem solving
- Cross-functional collaboration
- Recruitment and retention
- Continuous Improvement
- Lean Six Sigma
- Diversity and inclusion
Certification
Lean Six Sigma Green Belt Certification
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
National Director of Fulfillment Operations
Good Day Farm (Alternative Medicine)
01.2024 - Current
Senior Manager, Fulfillment Operations
BARK
01.2021 - 01.2024
Operations Manager
Air Waves LLC
03.2019 - 01.2021
Operations Manager
HD Suppy
06.2018 - 02.2019
MBA - Business Administration
Franklin University
Master of Science - Operations Manager
PUCMM University
Bachelor of Science - Industrial Engineering
PUCMM University