Dungeons and Dragons
Chris Ryan
Business Consultant
Grand Rapids,MI
Summary
Results-driven leader with a strong background in Change Management and Process Improvement. Experienced in leading teams to achieve efficiency and overall growth. Skilled in data analysis and strategic planning to drive business success. Known for building high-performing teams and fostering collaboration.
Overview
12
12
years of professional experience
Work History
National Director of Operations
American Immersion Theater
Grand Rapids, MI
08.2013 - 02.2025
- Led a national support team and managed operations across 23 remote departments ensuring teams met company goals
- Created training programs to improve leadership skills, efficiency, and communication across teams.
- Implemented process improvements that reduced refunds by 30% and increased sales by 10% annually.
- Improved collaboration between departments by acting as a key liaison between leadership and frontline teams.
- Managed full-cycle talent acquisition, directly interviewing, hiring, training, and, when necessary, offboarding 50+ department leads
Business Consultant
Booz Allen Hamilton, BAH
Baltimore, MD
06.2016 - 07.2018
- Reviewed and improved processes by analyzing data, identifying trends, and mapping system workflows.
- Worked with military leaders and IT teams to translate operational needs into clear technical solutions.
- Led change management efforts to standardize job roles across multiple bases. Developed and implemented transition plans to help teams adapt to new workflows.
Education
Bachelor of Arts - Psychology
05-2013
Skills
- Team Leadership
- Communication and Collaboration
- Process Improvement
- Strategic Planning
- Project Management
- Operational Efficiency
- Systems Implementation and Integration
- Training Development and Rollout
- Operational excellence
- Data-driven decision making
- Organizational development
- Cross-functional coordination
- Strategic planning and execution
Affiliations
- Dungeons & Dragons
- Leadership coaching
- Math tutoring students
Accomplishments
- Employee of the Year in 2023 for implementing an Assistant Director training program while also breaking the record for refund reduction
References
References available upon request.
Education and Training
other
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I've helped businesses grow since 2013. I know that I can come in and help make teams better, processes more efficient, and businesses grow in just about any industry. I'm looking for a company who wants utilize me to my fullest extent.
Interests
Leadership Coaching
Math tutoring
Timeline
Business Consultant - Booz Allen Hamilton, BAH
06.2016 - 07.2018
National Director of Operations - American Immersion Theater
08.2013 - 02.2025
University of Maryland, Baltimore County - Bachelor of Arts, Psychology
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