Alma Zendejas
Oak Lawn,IL
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Billing Analyst
Mayer Brown LLP
2022.08 - Current
- Conduct monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Function as key point of contact for billing data integrity matters for partners, clients, vendors and various internal departments.
- Assist clients and attorneys with requests for invoice copies, ledger details, financial analysis reports and explanation of accounts receivable amounts owed.
- Determine key areas prime for process improvements.
- Monthly Pre-Bill Distribution
- Perform daily billing activities to support partners, attorneys, and clients
- Ensure compliance with firm/department procedures and client outside counsel guidelines
- Review and analyze accounts, identifying potential recoverability concerns for outstanding balances
- Communicate and educate Billing partners, secretaries, inter-department staff as to the billing language, procedures, approval requirements etc., as needed
- Utilize computerized accounting and billing software applications
- Effectively prioritize numerous tasks and complete within designated time deadlines
- Assist with new hires as necessary.
Notary Public, Mobile Notary Public, Signing Agent
Freelance
2021.07 - Current
- Provide mobile notary services to various clients and institutions by notarizing various types of legal documents such as trusts, wills, affidavits etc
- Complete notary certificates Administer oaths, jurats, and acknowledgments
- Provide Mobile Signing Agent services to various lenders, closing at borrower's convenience and returning completed loan closing documents
- Responsible for Sale & Purchase contracts, Refinancing, Reverse Mortgages, Mortgage Restructure, Applications, FHA 1st & 2nd, VA Mortgage, Deed in Lieu, various other legal documents
- Administer oath to document signers to obtain affirmation of truth.
- Look for signs of fraud or coercion and refuse notarization.
- Update journal with names and dates for permanent record.
- Attend public notary seminars to stay informed of updates to relevant laws and regulations.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Draft and execute notarial affidavits in accordance with applicable laws.
Freelance Paralegal
Freelance
2021.07 - 2022.08
- Coordinate and assist with the court filings and services, trial preparation, and the preparation, production and organization of legal documents
- Draft various levels of correspondence, emails, memos and reports
- Prepared legal briefs, motions, and pleadings.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
Senior Paralegal/Office Manager
Law Offices of Demetrios N. Dalmares & Associates
2019.10 - 2021.07
- Developed, trained, and supervised supporting staff, ensuring optimal performance and compliance with company policies, procedures, goals and objectives
- Opened and maintained legal files while engaging and supporting existing and prospective clients while maintaining the strictest and highest levels of confidentiality
- Actively maintain database and client/attorney files to ensure record compliance; accountable in following up with parties involved for complete and accurate information
- Researched and examined all documents to ensure accuracy and completion
- Drafted and submitted various levels of correspondence, pleadings, memos and reports
- Conferred with clients and other involved parties to gather and track case information.
- Prepared legal briefs, motions, and pleadings.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Executive Legal Assistant/Office Manager
Law Office of Thomas G. King, Sole Practitioner
2013.04 - 2019.09
- Updated office filing system for files up to 10 years old, increasing capacity
- Coordinated travel and appointments, including all correspondence and logistics necessary
- Prepared weekly payroll
- Managed monthly, quarterly and yearly payroll taxes
- Implemented and improved upon administrative processes for increased efficiency
- Established team atmosphere through leadership and employee development
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Created spreadsheets to track client progress and document billable hours.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Filed documents with courts on behalf of attorney.
- Planned and organized internal and external events, meetings and conferences.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Conducted research on legal cases and prepared summaries for attorneys.
- Researched and identified legal precedents and statutes.
- Completed data entry of legal documents into electronic filing systems.
Head Loan Officer
Opportunity Financial
2007.10 - 2010.08
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
Assistant Branch Manager
Pan American Bank
2005.02 - 2007.09
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 28 member team.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Maximized efficiency through effective resource allocation and employee management.
- Implemented process improvements to increase productivity.
- Compiled financial data to comply with budget.
- Trained and developed new team members in alignment with branch service standards and objectives.
Education
Human Resource Management -
01.2022
Dean’s List, Spring 2018
Skills
- Bilingual – Fluent Spanish
- Illinois Certified Notary and Signing Agent
- Dispute Resolution
- Special projects
- Training and mentoring
- Billing Systems
- Proficient in Aderant
- Complex problem resolution
- Data Analysis
- Invoice Processing
- Month-end close
Timeline
Billing Analyst - Mayer Brown LLP
2022.08 - Current
Notary Public, Mobile Notary Public, Signing Agent - Freelance
2021.07 - Current
Freelance Paralegal - Freelance
2021.07 - 2022.08
Senior Paralegal/Office Manager - Law Offices of Demetrios N. Dalmares & Associates
2019.10 - 2021.07
Executive Legal Assistant/Office Manager - Law Office of Thomas G. King, Sole Practitioner
2013.04 - 2019.09
Head Loan Officer - Opportunity Financial
2007.10 - 2010.08
Assistant Branch Manager - Pan American Bank
2005.02 - 2007.09
Moraine Valley Community College - Human Resource Management,
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