Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Employee of the Year!
Languages
Timeline
AdministrativeAssistant

Alma Edith Bernal

Mercedes,TX

Summary

Dynamic Administrative Assistant with proven expertise at Santa Maria ISD, enhancing customer satisfaction through exceptional service and efficient invoice processing. Skilled in office administration and professional communication,

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Santa Maria ISD
08.2006 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.

Education

Associate of Applied Science - Education

South Texas College
McAllen, TX
05-2009

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • File organization
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Customer relations
  • Clerical support
  • Critical thinking
  • Scheduling
  • Documentation and recordkeeping
  • Office management
  • Professional communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated team player
  • Verbal communication
  • Deadline oriented
  • Professional and mature
  • Invoice processing
  • Microsoft PowerPoint
  • Multi-line phone systems
  • Attendance record management
  • Purchase orders organization
  • Employee timesheet processing
  • Supervising staff

Accomplishments

  • Awarded "Employee of the Year" for delivering outstanding administrative support.

Certification

* Instructional Aide


Employee of the Year!

I was selected by my campus coworkers, through a voting paper format. Its the first official year they do this award, besides Teacher of the Year award.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Administrative Assistant

Santa Maria ISD
08.2006 - Current

Associate of Applied Science - Education

South Texas College

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