Alma Guadalupe Vidrio Robles
Oakley,CA
Summary
Highly skilled and resolute with over 7 years in customer service with a proven history of providing exceptional care and administrative support in a fast-paced environment. Possess a comprehensive understanding of medical procedures, patient interactions, and efficient office management, committed to delivering compassionate and efficient healthcare services. Provide excellent and cheerful communication, people skills, collaborative with healthcare professionals, patients, and their families, ensuring a positive and comfortable experience. Diligent, organized, and meticulous, and consistently prioritize patient safety and confidentiality while maintaining accurate medical records. Seeking to contribute expertise and compassionate care as a valuable member of a healthcare team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Server and Bartender
Skipolini's Pizza
08.2021 - Current
- Food Handling Certified
- Was promoted and trained to become Bartender by General Management which entailed opening/closing bar, handled alcohol servings through California Alcohol Server Certification regulations
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Perform opening and closing duties which entails cleaning and preparing dining areas, prepared cash drawers, familiarize myself with dinner or drink specials and contribute over 1K in sales per shift
- Provide quality customer service with daily positive reviews that customers could submit via Toast POS system
- Adhered to state laws regarding alcoholic beverage services and food handling regulations
- Craft special drinks and cocktail menu items for seasonal offerings
- Similar serving tasks as Lalla Oceanside Grill serving position
Instructional Assistant
Contra Costa County Of Education
06.2017 - Current
- Implemented work exercises and used repetition to accomplish educational goals
- Partnered with teacher and student therapists to plan and implement lessons following school's curriculum, goals, objectives and philosophies
- Reviewed students' progress using county's IEP method, analysis of test scores and in-class work completion
- Retained interest and maximized receptive learning by educating students using hands-on instructional techniques
- Maintained classroom cleanliness
- Performed special tasks such as one to one communication with assigned students while providing incentives to develop growth
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Certified in CPI (Crisis Prevention Intervention) to properly address students with behavioral issues
- Collated classroom materials to help teachers prepare for daily instruction and activities
Medical Assistant/ Externship
Jiva Health
11.2023 - 01.2024
- .Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Helped doctor translate medical information to patients
- Completed EKGs and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
Restaurant Server
Anejo Bar & Grill
06.2020 - 08.2021
- Same Acquired Skills as other server employers, while maintaining COVID-19 regulations
Shift-Lead Sales Asssociate
Purpose-Built Trade Co.
04.2020 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Offered each customer great, respectful, and polite personal service and support to boost sales. Granting customer satisfaction.
- Acquired and maintained full knowledge of products physical and functional aspects to better serve customers' needs.
- Knowledgeable in POS system to receive shipments/merchandise, process sales, returns, online orders and gift card activations.
- Monitored sales team performance and provided constructive feedback to management.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
Server
Jeff Duerson Staffing
01.2017 - 05.2020
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Restocked salad bar and buffet for lunch and dinner service
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeated business for company
- Collated and broke down equipment used at venues after events were over
Restaurant Server
Lalla Oceanside Grill
04.2019 - 01.2020
- Able to handle 6 tables on busy hours.
- Able to perform quickly with calm body
- Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Greeted new customers, discussed specials and drink orders and built immediate positive connections with guests
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Performed complete opening and closing shift duties to keep restaurant working efficiently and teams ready to meet customer needs
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Restaurant Server
Melo's Pizza And Pasta
08.2016 - 11.2018
- Same responsibilities as other sever employer expectations listed.
Restaurant Server
Mi Jalisco Mexican Restaurant
03.2015 - 07.2016
- Same responsibilities as other sever employer expectations listed.
Education
High School Diploma -
Freedom High School
Oakley, CA5 2015
Some College (No Degree) - English Literature
Los Medanos College
Pittsburg, CA11 2018
Some College (No Degree) - English Literature
Monterey Peninsula College
Monterey, CA4 2021
No Degree - Medical Assisting
Unitek College
Concord, CA01.2024
Skills
- Bilingual
- Faculty support & collaboration
- Teacher support
- Stocking and replenishing
- Sales expertise
- Point of Sale Systems & Cash Handling
- Customer Service
Certification
- CPI- Crisis Prevention Intervention
- CPR Certified
- Food Handlers Certification
- Alcohol Beverage Control Certification
Software
- Microsoft Word
- POS Systems
- Adobe Lightroom(Beginner)
Timeline
Medical Assistant/ Externship
Jiva Health
11.2023 - 01.2024
Restaurant Server and Bartender
Skipolini's Pizza
08.2021 - Current
Restaurant Server
Anejo Bar & Grill
06.2020 - 08.2021
Shift-Lead Sales Asssociate
Purpose-Built Trade Co.
04.2020 - 02.2021
Restaurant Server
Lalla Oceanside Grill
04.2019 - 01.2020
- CPI- Crisis Prevention Intervention
- CPR Certified
- Food Handlers Certification
- Alcohol Beverage Control Certification
09-2018
Instructional Assistant
Contra Costa County Of Education
06.2017 - Current
Server
Jeff Duerson Staffing
01.2017 - 05.2020
Restaurant Server
Melo's Pizza And Pasta
08.2016 - 11.2018
Restaurant Server
Mi Jalisco Mexican Restaurant
03.2015 - 07.2016
High School Diploma -
Freedom High School
Some College (No Degree) - English Literature
Los Medanos College
Some College (No Degree) - English Literature
Monterey Peninsula College
No Degree - Medical Assisting
Unitek College
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