Alma De La Cruz Garcia
Madison,WI
Summary
Dynamic business owner with a proven track record at Liliana's Scented Candles, excelling in strategic planning and customer satisfaction. Expert in regulatory compliance and performance evaluation, driving growth initiatives that enhance profitability and efficiency. Strong communicator and team leader dedicated to fostering relationships and achieving organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner
Liliana's Scented Candles & Fun Creations
Madison, WI
12.2024 - Current
- Identified new opportunities for growth, expansion, and diversification.
- Reviewed legal documents related to business operations.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed market trends to identify new business opportunities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with applicable laws and regulations related to business operations.
- Analyzed industry trends to develop competitive strategies.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Executed performance reviews to encourage improved productivity for team members.
Team Member
Once Upon a Child Madison West
Madison, WI
12.2024 - 03.2025
- Identified opportunities for process improvements within the department.
- Answered phone calls regarding inquiries about products or services.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Participated in training sessions for new employees when needed.
- Operated cash registers to process payments from customers.
- Collaborated with team members to achieve daily goals.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Resolved customer issues promptly in a professional manner.
- Assisted customers with product selection and ordering process.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Trained new team members using approved training materials and information.
- Built and maintained working relationships with peers and upper management.
- Addressed customer needs, responding to specific requests.
- Collaborated with team members to achieve project milestones within set deadlines.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Looked for ways to go above and beyond job requirements.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Special Education Paraprofessional
Middleton High School
Middleton, WI
08.2024 - 02.2025
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Provided feedback on how well a student is progressing towards meeting their IEP goals.
- Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Implemented behavior management strategies designed by special education staff members.
- Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
- Supervised students during lunch periods, recesses, and field trips, ensuring their safety at all times.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Attended professional development sessions related to working with special education populations.
- Motivated students to achieve academic success while fostering an environment of respect and acceptance.
- Supported students with personalized accommodations, extra assistance and educational assessments.
Filler Operator
Schreiber Foods Inc.
Richland Center, WI
12.2022 - 08.2024
- Adjust machine settings to ensure proper filling levels are achieved.
- Monitor the flow of materials throughout the production process to ensure all components are present in correct quantities.
- Assist in loading raw materials into hoppers or feeders prior to filling operations.
- Set up and operate equipment to fill containers with specified amounts of products according to customer requirements.
- Identify problems with products and take corrective action when necessary.
- Operate conveyor belts to move filled containers between stations during production runs.
- Communicate with supervisors regarding any changes needed in production processes or procedures.
- Troubleshoot mechanical issues with machinery and make necessary repairs or adjustments.
- Maintain accurate records for production data such as container counts, product weights, and material usage.
- Clean and sanitize machines before each shift and after completion of production runs.
- Inspect containers for defects such as cracks or chips prior to filling operations.
- Ensure that work areas are kept clean, organized, and free from debris at all times.
- Enforce good manufacturing practices at all times while working on the line.
Quality Assurance Assistant
Allied Machinery
Richland Center, WI
07.2022 - 11.2022
- Filed Purchase orders
- Sent out Quotes to customers
- Filed paperwork for the mold lines
Material Handler/Operator
Seats Inc
Richland Center, WI
10.2021 - 04.2022
- Inspected foam before it was packed for shipment
- Trimmed edges on foam
Business Development Representative
Fillback Ford
Richland Center, WI
09.2020 - 05.2021
- Made calls to customers
- Set Up appointments to test drive vehicles
- Had to file appointments and visits on the computer
Filler Operator
Schreiber Foods
Richland Center, WI
05.2018 - 06.2020
- Ran the 32oz cup Filler and Case packer
Education
High School Diploma -
River Valley High School
Spring Green, WI06-2010
Skills
- Customer satisfaction
- Budgeting skills
- Team leadership
- Performance evaluation
- Regulatory compliance
- Strategic planning
- Process improvement
- Inventory management
- Relationship building
- Sales strategies
- Problem solving
- Customer relationship management
- Project estimating
- Performance measurement
- Excellent communication
- Effective communication
- Team collaboration
- Small business operations
- Profit and loss
- Business growth initiatives
Certification
- Special Education Program Aide License Expires 06/30/2029
Languages
Spanish
Native/ Bilingual
Timeline
Owner
Liliana's Scented Candles & Fun Creations
12.2024 - Current
Team Member
Once Upon a Child Madison West
12.2024 - 03.2025
Special Education Paraprofessional
Middleton High School
08.2024 - 02.2025
Filler Operator
Schreiber Foods Inc.
12.2022 - 08.2024
Quality Assurance Assistant
Allied Machinery
07.2022 - 11.2022
Material Handler/Operator
Seats Inc
10.2021 - 04.2022
Business Development Representative
Fillback Ford
09.2020 - 05.2021
Filler Operator
Schreiber Foods
05.2018 - 06.2020
High School Diploma -
River Valley High School