Desirea Stone
Mishawaka,IN
Summary
Dedicated professional with a diverse background in business operations, hospitality, and manufacturing. Expertise in leading teams, maintaining quality standards, and optimizing daily operations. Committed to enhancing employee training and client relations to drive customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner
Desi's Daycare
01.2020 - Current
- Developed and implemented age-appropriate learning programs to enhance child development
- Managed daily operations to ensure smooth functioning of programs
- Oversaw budgeting to align resources with program goals
- Cultivated positive relationships with families through regular communication and engagement.
- Developed a health/safety plan for all children
Housekeeping Manager /Front Desk Rep
Home2 Suits
01.2018 - 01.2020
- Oversaw daily housekeeping operations to ensure cleanliness and guest satisfaction
- Trained, scheduled, and managed housekeeping staff to maintain high service standards
- Conducted inspections to ensure rooms met hotel standards
- Managed inventory of cleaning supplies and linens, optimizing usage within department budgets
- Coordinated with front desk and maintenance teams
- Resolved guest concerns promptly and professionally
- Implemented health and safety standards
- Maintained customer satisfaction at front desk
Supervisor/Quality Control
Plastic Solutions Ink
01.2015 - 01.2018
- Conducted quality control checks to ensure all products consistently met company standards
- Managed daily production operations to meet efficiency and quality standards.
- Trained/coached operators
- Monitored job descriptions and protocols for all jobs running daily
- Enforced safety standards and company policies to follow OSHA regulations
- Compiled and submitted detailed shift reports to track production performance and identify areas for improvement
- Worked together with management to ensure daily requirements were met
Education
High School -
John Adams High School
South Bend, INSkills
- Quality control
- Quality assurance
- Inventory management
- Operational oversight
- Small business operations
- Team leadership
- Employee training
- Client relations
- Negotiation
- Conflict resolution
- Problem solving
- Communication skills
- Team collaboration
- Relationship building
- Guest satisfaction
- Customer satisfaction
- Organizational safety
References
- Jillian Scott, (219)561-1591
- Francisco Bravo, (574)326-6990
- Katriana Love, (574)485-9983
- Alex Castillo, (574)275-4349
Overall Experience
I am a dedicated and result-driven professional with a diverse background in business ownership, hospitality management, and manufacturing supervision.
Certification
Indiana Resident Independent Adjuster - Property & Casualty
Timeline
Owner
Desi's Daycare
01.2020 - Current
Housekeeping Manager /Front Desk Rep
Home2 Suits
01.2018 - 01.2020
Supervisor/Quality Control
Plastic Solutions Ink
01.2015 - 01.2018
High School -
John Adams High School