ALMA M GALVEZ-BATRES
Phoenix,Arizona
Summary
My past 4 years as a Content & Quality Associate and Boarding Specialist, I have been equipped with a multitude of skills I feel would be beneficial to this position. Also, possessing an Associates Degree. Currently I work for UBER as a Risk and Compliance Specialist III.
Overview
7
7
years of professional experience
Work History
Risk & Compliance Specialist III
UBER
08.2023 - Current
- Become proficient in multiple systems used within the workplace environment
- Follow procedures and process paths to complete key tasks
- Resolve Jira tickets in a timely manner
- Escalate Earner background check documents for Canada to Legal when in need of extensive investigation
- Escalate any unusual activity with Earners Background Check documents
- Investigate fraud instances and action accordingly to policy
- Be able to learn and master multiple systems used within the workplace
- Stay up to date with all process changes, launches, and resource updates
- Assist in secondary work flows (SGI, audits, uncommon charges)
- Contribute to process improvements during syncs
Risk & Compliance Specialist II
UBER
02.2023 - 08.2023
- Become proficient in multiple systems used within the workplace environment
- Investigate fraud instances and action / adjudicate users accordingly
- Escalate any unusual activity with Earners Background Check documents
- Follow procedures and process paths to complete Background check for earners for Canada
- Follow process maps to provide support to various crucial initiatives to the Canada team
- Certify the quality and validity of background check documents from earners
- Contribute to process improvements
Risk & Compliance Specialist II
UBER
08.2022 - 02.2023
- Learn and master multiple systems used within the workplace environment
- Review application
- Communicate quickly and effectively to various levels internally at Uber and externally to users as needed
- Adjudicate earners BGC in an efficient and effective way to get earners on the road
- (US team)
- Complete Asses QA sheets for US BGCs
- Follow procedures and process paths to complete Background check for earners
- Follow process maps to complete processing tasks to provide support to various crucial initiatives to the US team
Boarding Specialist, Level I
Nuvei Technologies
06.2021 - 06.2022
- Resolve any onboarding tasks requested in a timely manner
- Request BETs as needed
- Build & Set up new merchant accounts and terminal files
- Build Gateways, data sheets with respect to service level agreement
- Review application pricing and escalate unusual/invalid pricing, addresses/information
- Ensure full utmost quality and accuracy for merchant processing accounts
- Place detailed shipment order instructions for the warehouse including billing details
- Enter data entry into multiple systems/CRMsA
- Any additional tasks assigned by the manager
MxS 3Mx Services Rep, Level III
Doordash
02.2019 - 04.2021
- Create and maintain the quality of menus & Merchant stores
- Making sure merchant store information is accurate and up-to-date in a fast and in a timely manner
- Complete edits to menus with remarkable eye for detail
- Process Spanish cases and ensure bilingual menus (Spanish & English) for Spanish merchants are created in an accurate and timely manner
- Audit and report the quality of work demonstrated by third-party menu vendors
- Enter data into merchant stores in a speedy and accurate way
- Meet with third party vendors to discuss any concerns or clarification on the creation of Spanish Menus
Contract Assignment Data Entry Specialist for Doordash
Robert Half Company
10.2018 - 02.2019
- Create and maintain the quality of menus & Merchant stores
- Making sure merchant store information is accurate and up-to-date in a fast and in a timely manner
- QA merchant menus created by 3rd party vendors and validate quality
- Create merchant menus from scratch with menu creation tools
Assistant Bakery Manager
Sprouts Farmers Market
12.2017 - 09.2018
- Give Great Customer Service
- Bake pastry goods
- Maintaining high standards in quality, variety, selection, food safety and sanitation for all products produced
- Assisting the Bakery Manager in the daily supervision of Bakery Department
- Acting as manager in the absence of the Bakery Manager as needed to address general department needs
- Effectively coordinates production, Merchandising and sales through Planning and outcome
- Assist in monthly inventories, weekly ordering, update sales board daily & attend daily meetings
- Ordering merchandise as needed to run the bakery department
Education
High school or equivalent - High School
Sunnyslope High School
Phoenix, Arizona05.2011
Associate - Cybersecurity
Phoenix College
Phoenix, Arizona02.2025
Associate - Social Work & Sustainability
Phoenix College
Phoenix, Arizona05.2017
Medical Interpreting Program - Other
John. C. Lincoln North Mountain Hospital
Phoenix, Arizona11.2014
Phlebotomy Program - Other
Cactus Wren Training Program
Phoenix, Arizona08.2012
Skills
- Customer Service Skills
- Data Entry
- Bilingual Skills (Spanish)
- Pallet Jack Operator
- Public Relations
- Salesforce System
- Tsys System
- Computer Proficiency
- Microsoft Programs (Word, Excel, PowerPoint, Microsoft Teams, Outlook, OneDrive & OneNote)
- Google Programs (Docs, Sheets, Slides & Forms)
- IMS
- Nuvei Core Platform
- Partner Dashboard
Timeline
Risk & Compliance Specialist III
UBER
08.2023 - Current
Risk & Compliance Specialist II
UBER
02.2023 - 08.2023
Risk & Compliance Specialist II
UBER
08.2022 - 02.2023
Boarding Specialist, Level I
Nuvei Technologies
06.2021 - 06.2022
MxS 3Mx Services Rep, Level III
Doordash
02.2019 - 04.2021
Contract Assignment Data Entry Specialist for Doordash
Robert Half Company
10.2018 - 02.2019
Assistant Bakery Manager
Sprouts Farmers Market
12.2017 - 09.2018
Associate - Cybersecurity
Phoenix College
Associate - Social Work & Sustainability
Phoenix College
Medical Interpreting Program - Other
John. C. Lincoln North Mountain Hospital
Phlebotomy Program - Other
Cactus Wren Training Program
High school or equivalent - High School
Sunnyslope High School
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