Todd Britt
Uber Technologies Inc.
La Vergne,TN
18
years of professional experience
Compliance professional with proven ability to navigate complex regulatory landscapes and support organizational integrity. Known for fostering collaborative team environments and consistently achieving compliance goals. Highly adaptable and reliable, with strong focus on attention to detail and analytical thinking.
Work History
Risk and Compliance Specialist III
5 Years 5 Months- High-Volume Queue Management: Managed a fast-paced queue of 60–70 Jira tickets per day from prospective and existing drivers, consistently meeting a performance benchmark of 10 tickets per hour.
- Document Processing & Data Entry: Audited and processed critical onboarding documentation for potential earners, ensuring 100% data integrity within the internal verification database.
- Background Screening & Adjudication: Utilized Checkr to adjudicate comprehensive background checks, identifying risk factors and enforcing company policy guidelines to approve or deny platform access.
- Cross-Border Operations: Successfully navigated distinct regulatory compliance standards for both United States and Canadian markets to support seamless cross-border operations.
Risk Support Specialist
5 Years- Addressed all risk-related inquiries from couriers and customers to maintain operational integrity and customer trust.
- Analyzed risk-related issues using innovative tools to prevent emerging hacking trends.
- Conducted real-time order assessments to ensure alignment of user data with cardholder details.
- Executed comprehensive background checks for couriers to ensure compliance and safety standards.
- Analyzed and resolved user issues through comprehensive evaluation using test scripts and expert probing techniques.
- Synthesized and verified trend data, ensuring accuracy for ongoing monitoring and reporting.
- Coordinated efforts with diverse teams to streamline workflows, thereby improving support operations efficiency.
Athlete (Store Associate)
6 Months- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Third Shift Supervisor
6 Months- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Greeted guests and attended to related needs.
- Monitored use of facility and addressed or reported potential hazards.
- Oversaw maintenance and operation of gaming machines, food court, and bowling lane equipment, maintaining safety, cleanliness and operational efficiency.
- Issued tickets to customers and collected payment and fees for desired services.
- Cleaned bathrooms and attractions to reduce spread of germs and bacteria.
- Leveraged POS system to sell tickets, passes, food and retail items.
Verizon Tech Coach
2 Years 7 Months- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved troubleshooting issues over phone with Verizon customers daily.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Tobacco Associate
2 Months- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of the business.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in tobacco and grocery products.
- Promotion: Checkout Supervisor
Manager/Co-Manager
2 Years 1 Month- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Organized meetings for up to 10 staff members to discuss upcoming promotions, key strategies and tasks.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Trained and developed new employees for ease of transition into team.
- Recruited, hired and trained associates to develop productive team with excellent product knowledge.
- Maintained quality brand image exposure in alignment with corporate standards.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Seasonal Worker
4 Months- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders and gift
card activations. - Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Cashier / Stock Clerk/Supervisor
2 Years- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Promotion: Checkout Supervisor
- Completed Fork-Lifted Training & Certification
Education
No Degree - Medical Assisting
High School Diploma
Skills
Customer service specialist
Employee training
Team leadership
Sales experience
Experience in internal auditing
Timeline
Risk and Compliance Specialist III
Uber Technologies Inc.
03.2021 - CurrentRead More
Risk Support Specialist
Postmates By Uber
03.2016 - 03.2021Read More
Athlete (Store Associate)
Nike Factory Outlet
09.2015 - 03.2016Read More
Third Shift Supervisor
Smyrna Bowling Center
09.2015 - 03.2016Read More
Verizon Tech Coach
Asurion
02.2013 - 09.2015Read More
Tobacco Associate
Sam's Club
12.2012 - 02.2013Read More
Seasonal Worker
Fossil Outlet Store
10.2011 - 02.2012Read More
Manager/Co-Manager
Journey’s Kidz
11.2010 - 12.2012Read More
Cashier / Stock Clerk/Supervisor
Sam's Club
10.2008 - 10.2010Read More
Lavergne High School
High School Diploma
Read More
Kaplan Career Institute
No Degree from Medical Assisting
Read More