Darcy Field
4450 67th St. Urbandale,IA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the insurance industry, sales and customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Annuity New Business Specialist III (Premier Team)
F&G Annuities and Life Insurance
Des Moines, IA
02.2022 - Current
- Managed entire lifecycle for new annuity cases for elite group of top-performing advisors.
- Handled document requests and updated contract status through email and phone.
- Cultivated stable partnerships with specific advisors.
- Observed ongoing cases and supplied advisors with timely updates on pending requirements.
DJ/Emcee
Complete Weddings and Events
Des Moines, IA
04.1995 - Current
- Showcased entertainment and music at various weddings, school dances, and events.
- Consulted clients to tailor music selections for unique events.
- Established a legacy of memorable achievements over 30 years.
Customer Service Representative III
Equitrust Life Insurance Co
West Des Moines, IA
12.2014 - 02.2022
- Communicated thorough and exact information to clients and agents on life insurance and annuities.
- Expertly manages difficult customer interactions with poise.
- Maintained high standards of quality control in customer and agent engagements.
- Ensured client satisfaction by expertly addressing issues for new and existing customers and agents.
Customer Service Representative
Marsh & McLennan
Urbandale, IA
08.2012 - 08.2014
- Successfully handled large quantities of incoming and outgoing calls.
- Resolved customer issues adeptly in a challenging environment.
Customer Service/Sales
CenturyLink
Des Moines, IA
04.2012 - 07.2012
- Gathered and verified all required customer information for tracking.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently.
Life Insurance Agent
New York Life Insurance
West Des Moines, IA
04.2011 - 03.2012
- Assisted clients with their life insurance needs.
- Finalized sales and collected necessary deposits.
- Calculated quotes and educated potential clients on insurance options.
Sales Consultant
Holmes Chevrolet
Norwalk, IA
04.2010 - 04.2011
Sales Consultant
Energy Doctor
Ankeny, IA
11.2007 - 04.2010
Assistant Manager
Panera Bread
Johnston, IA
05.2006 - 10.2007
Shift Supervisor
Caribou Coffee
Des Moines, IA
12.2005 - 05.2006
Assistant Manager
Long John Silvers
Urbandale, IA
04.2001 - 12.2005
Education
Some College (No Degree) - Theatre
Grand View College
Des Moines, IASkills
- Customer service specialist
- Effective sales techniques
- Skilled instructional support
- Skillful coaching techniques
- Effective written and oral communication
- Customer support operations
- Proficient in computer applications
- Effective communication skills
- Experienced with digital tools
- Flexible team contributor
- Strategic troubleshooting skills
- Customer communication skills
Certification
LOMA: FLMI Level 1
LOMA: ACS Life Insurance
LOMA: Customer Service Essentials
LOMA: ALMI
Timeline
Annuity New Business Specialist III (Premier Team)
F&G Annuities and Life Insurance
02.2022 - Current
Customer Service Representative III
Equitrust Life Insurance Co
12.2014 - 02.2022
Customer Service Representative
Marsh & McLennan
08.2012 - 08.2014
Customer Service/Sales
CenturyLink
04.2012 - 07.2012
Life Insurance Agent
New York Life Insurance
04.2011 - 03.2012
Sales Consultant
Holmes Chevrolet
04.2010 - 04.2011
Sales Consultant
Energy Doctor
11.2007 - 04.2010
Assistant Manager
Panera Bread
05.2006 - 10.2007
Shift Supervisor
Caribou Coffee
12.2005 - 05.2006
Assistant Manager
Long John Silvers
04.2001 - 12.2005
DJ/Emcee
Complete Weddings and Events
04.1995 - Current
Some College (No Degree) - Theatre
Grand View College
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