Alma R. Alvarez
Customer Service Representative
Chelsea,AL
Summary
Self-motivated Bilingual Marine Corps Veteran with credited experience in a fast-paced demanding environment. Dependable team member with remarkable initiative and work ethic, motivated to confidently perform all duties with accuracy, efficiency, and outstanding time management.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Social Security Administration
Austin, TX
01.2019 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in two languages while establishing a positive relationship between the agency and the public.
- Practiced continuous problem-solving skills by identifying, interpreting, and applying company policies to everyday tasks.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
Corporal, Hygiene Equipment Operator
United States Marine Corps
Twentynine Palms, CA
01.2012 - 01.2016
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Prepared and presented instructional materials for group and one-on-one use to comply with agency safety protocols.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
Case Manager's Assistant
Military Veterans Services
Miami, FL
01.2016 - 01.2019
- Helped veteran students and their families with initial enrollment to university academic life and interpreted institutions policies and requirements.
- Reviewed and requested military personnel records and service verification records to determine education eligibility status.
- Assisted veterans and dependents in preparing forms and documents to commence for future education benefits.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
Red Cross Dental Assistant Volunteer
American Red Cross
Twentynine Palms, CA
01.2015 - 01.2016
- Assisted in the full evaluation, preparation, and surgical and non-surgical procedures of patients in a fast-paced environment.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
Education
Bachelors - Supervision and Management
Miami Dade College
01.2018 - 01.2019
Associates - Arts, Business Administration
Miami Dade College
01.2016 - 01.2018
Skills
Microsoft Office
Customer Service
Management
Communication
Time Management
Leadership
Timeline
Customer Service Representative
Social Security Administration
01.2019 - 02.2023
Bachelors - Supervision and Management
Miami Dade College
01.2018 - 01.2019
Case Manager's Assistant
Military Veterans Services
01.2016 - 01.2019
Associates - Arts, Business Administration
Miami Dade College
01.2016 - 01.2018
Red Cross Dental Assistant Volunteer
American Red Cross
01.2015 - 01.2016
Corporal, Hygiene Equipment Operator
United States Marine Corps
01.2012 - 01.2016