Almara Khachikian
Los Angeles,CA
Summary
Customer-centric and data-driven professional with over 10 years of experience in retail management, customer experience, and business development. Adept at leveraging data analytics, Excel proficiency, and process optimization to enhance customer satisfaction and drive operational efficiency. Skilled in onboarding, training, and cultivating relationships to improve retention and engagement. Passionate about working cross-functionally to develop and implement scalable solutions that align with business objectives.
Overview
11
11
years of professional experience
Work History
Cosmetic Counter Manager
Bloomingdale's
03.2018 - Current
- Led customer onboarding and training programs, improving engagement and satisfaction scores
- Managed cross-functional relationships with vendors, customers, and internal teams to optimize business performance
- Utilized data analytics to track key performance metrics and improve operational efficiency
- Designed and implemented process improvements to enhance the overall customer experience
Sales Team Lead
Bloomingdale's
07.2015 - 03.2018
- Supervised sales associates, ensuring high levels of customer satisfaction and operational success
- Developed training materials and facilitated team development to improve product knowledge and service standards
- Leveraged data-driven insights to identify opportunities for growth and optimization
Senior Marketing Coordinator
Riley Rose
08.2014 - 07.2015
- Managed customer engagement initiatives to enhance brand positioning and increase loyalty
- Worked closely with analytics teams to assess customer behavior and optimize marketing strategies
- Collaborated with product and sales teams to drive customer acquisition and retention efforts
Education
Data Analytics Certification -
Cornell University
02.2025
Business Analytics Certification -
Cornell University
12.2024
Associate of Arts - Business Management
Glendale Community College
Glendale, CA01.2013
Skills
- Customer Experience & Relationship Management
- Onboarding & Training Program Development
- Data Analytics & Performance Tracking
- Project & Stakeholder Management
- Process Optimization & Problem-Solving
- Retail Industry Experience
- Customer relations
- Cross-Functional Collaboration
- Strong Written & Verbal Communication
- Microsoft Excel proficiency
- Excellent oral and written communication
- Attention to detail and organization
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Persian
Native or Bilingual
Timeline
Cosmetic Counter Manager
Bloomingdale's
03.2018 - Current
Sales Team Lead
Bloomingdale's
07.2015 - 03.2018
Senior Marketing Coordinator
Riley Rose
08.2014 - 07.2015
Business Analytics Certification -
Cornell University
Associate of Arts - Business Management
Glendale Community College
Data Analytics Certification -
Cornell University