Alma Rico
Hampton,VA
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 180 hours during internship. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
2
2
years of professional experience
Work History
Medical Administrative Assistant
Soto Chiropractic
02.2021 - 06.2021
- Scheduled patient appointments and managed calendars for healthcare providers
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Handled patient inquiries, both in-person and over the phone, with professionalism and empathy
- Managed electronic health records (EHR) and ensured accuracy of patient information
- Assisted with billing processes and insurance claims.
Shift Leader
Firehouse Subs
08.2019 - 06.2021
- Managed shifts effectively, overseeing staff and ensuring smooth operations
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided excellent customer service, handling inquiries and resolving issues
- Maintained inventory levels and conducted regular stock checks
- Trained new employees on company policies and procedures.
Education
Medical Administrative Certification - Medical Administration
Carrington College
Stockton, CA06.2021
High School Diploma -
Weston Ranch High School
Stockton, CA05.2020
Skills
- Bilingual in Spanish and English
- Leadership abilities
- Patient Health Information Access
- Workload Management
- Excellent communication skills
- Proficient in medical administration tasks
- Medical administrative certificate
- Patient Referral
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Administrative Assistant
Soto Chiropractic
02.2021 - 06.2021
Shift Leader
Firehouse Subs
08.2019 - 06.2021
Medical Administrative Certification - Medical Administration
Carrington College
High School Diploma -
Weston Ranch High School