Almas Boyd
Customer Service / Cook Manager
Cincinnati,Ohio
Summary
Familiar with updating records. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong problem solver. Uses independent decision-making skills and sound judgment to positively impact company success. . Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Cook Manager
The Nests Schools
Houston, Texas
01.2023 - 03.2023
- Cooked meals according to administrative policies, health code regulations and food service standards
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Planned menus complying with established health guidelines and budget limitations
- Prepared and served over 4 nutritious meals each day
- Worked with management and parents to resolve allergies and restriction problems, improve operations and provide exceptional customer service
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Oversaw preparation and serving of more than 4 daily meals
- Tracked activities in daily logs and weekly update reports
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
Cook Manager
The Learning Experience
Houston, Texas
06.2021 - 10.2022
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Served 4 nutritious meals daily to students in private school
- Cooked meals according to administrative policies, health code regulations and food service standards
- Managed team of 3 cafeteria staff, monitored productivity and developed improvement plans to maximize performance
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Prepared and served over 4 nutritious meals each day
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Worked with management and parents to resolve allergies and restriction problems, improve operations and provide exceptional customer service
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Recruited and hired employees to build effective culinary team for $[Amount] annual revenue-producing restaurant.
Food Service Worker
Sam's Club
Cincinnati, Ohio
2019.09 - 2020.08
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
Cook Manager
Silverline Montessori School
Houston, State
2017.08 - 2018.08
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Cook Manager
Children Learning Adventure
Houston, Texas
2015.09 - 2017.08
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Pitched in to work line during busy periods or in place of sick employees.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma - undefined
Aiken High School
Cincinnati, OH1986
Culinary Science
Central Ohio Technical College
Newark, OH 01.2011 - 06.2012
Skills
- Customer Service Oriented
- Attention to Detail
- Resolving discrepancies
- Greeting and directing
- Criminal justice database experience
Certification
American Safety Council
Texas Certified Food Manager
TXDSHS License #10026
Timeline
Cook Manager
The Nests Schools
01.2023 - 03.2023
Cook Manager
The Learning Experience
06.2021 - 10.2022
Food Service Worker
Sam's Club
2019.09 - 2020.08
Cook Manager
Silverline Montessori School
2017.08 - 2018.08
Cook Manager
Children Learning Adventure
2015.09 - 2017.08
Culinary Science
Central Ohio Technical College
01.2011 - 06.2012
High School Diploma - undefined
Aiken High School