Almedina Nikocevic
CVS Pharmacy
TORRINGTON,CT
1
Language
9
years of professional experience
Adaptable professional with 7+ years of experience across healthcare, retail, and education support. Strong in problem-solving, scheduling, and process improvement, with a track record of training staff and maintaining accurate records. Ready to support efficient operations and high service standards.
Work History
Operations Manager
1 Year 9 Months- Managed daily store operations to maintain compliance with company policies and pharmacy procedures.
- Scheduled and assigned team coverage to maintain efficient workflow and service standards.
- Oversaw cash handling, register accuracy, and front-end transaction consistency.
- Coordinated inventory control, replenishment, and cycle counts to support accurate stock levels.
- Trained associates on POS systems, customer service, and operational procedures.
- Monitored merchandise presentation, planogram execution, and recovery activities across sales floor.
- Resolved customer concerns promptly, supporting service quality and store satisfaction.
- Enforced safety, loss prevention, and regulatory compliance throughout daily operations.
- Directed daily store operations, ensuring compliance with company policies and pharmacy procedures.
Medical Assistant
4 Years- Managed patient intake, recorded vital signs, and prepared exam rooms for provider visits.
- Documented clinical information in electronic health records with accuracy and consistency.
- Coordinated appointment scheduling, referral follow-up, and patient communication for smooth daily workflow.
- Assisted with injections, specimen collection, and in-office procedures according to clinical protocols.
- Supported providers by organizing charts, verifying documentation, and updating patient records.
- Trained new staff on rooming workflow, EHR navigation, and patient service standards.
- Streamlined front- and back-office tasks to improve efficiency and maintain timely patient flow.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Teacher Assistant
3 Years 4 Months- Prepared instructional materials, learning centers, and activity supplies for organized classroom execution.
- Supported lead teachers with daily classroom routines, transitions, and age-appropriate learning activities.
- Reinforced positive behavior, redirection strategies, and social-emotional development throughout care routines.
- Supervised children during play, meals, and rest periods, maintaining safe, attentive classroom oversight.
- Documented child observations and communicated progress updates with teachers and family members.
Education
High School Diploma
Medical Assistant
- Dean's List Spring 2021
- Relevant Coursework: Medical Assisting & Phlebotomy
Skills
Operations management
Patient scheduling
Electronic health records
Clinical documentation
Operational scheduling
Vital sign monitoring
Data entry
Inventory management
Team leadership
Customer-focused service
Operational reporting
Patient-focused care
Empathetic communication
Accomplishments
- Promoted to Operations Manager after 1 and 1/2 years with the company.
- Documented and resolved customer complaints which led to happy customers.
- Recognized for going above and beyond.
- Recognized for outstanding dedication to patient care.
Languages
Slovak
Native or Bilingual
Timeline
Operations Manager
CVS Pharmacy
01.2025 - CurrentRead More
Medical Assistant
Starling Physicians
01.2021 - 01.2025Read More
Teacher Assistant
Educational Playcare
09.2017 - 01.2021Read More
Kennedy Highschool
High School Diploma
Read More
American Institute
Medical Assistant
Read More