Almen Benitez
Delano,CA
Summary
Motivated Information Technology Intern finalizing CompTIA Certification in Information Technology at Bakersfield College ready to contribute support and skills to technology team. Brings in-depth understanding of how to configure devices, networks and operating systems. Experience with VMware, Linux, Networking and adapts easily to changing software, processes and procedures.
Overview
8
8
years of professional experience
Work History
School District Substitute
Djusd
Delano, CA
10.2018 - Current
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Maintained classroom order and enforced school and class rules.
- Conducted extra help sessions after school hours for struggling students needing additional support.
- Attended training and workshops to improve teaching skills.
- Provided notes and reports on school day activities to primary teacher.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Monitored appropriate use and care of equipment, materials and facilities.
Relocation Manager
ADT
Fresno, CA
07.2023 - 11.2023
- Handled customer accounts and made sure all concerns were resolved
- Informed new customers on how our programs worked and which packages would best suit their needs
- Attended team meetings 2-3 times a week to discuss production, team building and workshop ideas with other management
- Educated customers on how to get the most out of their homes and helped avoid extremely costly mistakes and lawsuits
Retail Sales Associate
Walmart
Delano, PA
11.2015 - 11.2018
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Completed transactions in an efficient manner while providing excellent customer service.
- Inspected purchased items for defects before handing them over to customers.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Operated point-of-sale systems accurately to process payments from customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Information Technology
Bakersfield College
Bakersfield, CASkills
- Fluent in Spanish
- Records Management
- Adaptable
- Relationship Building and Management
- Organizational Abilities
- Verbal and Written Communication
- Safety Awareness
- Money Handling
- Excellent Customer Service (10 years)
- POS System Operation
- Sales Expertise
- Product Knowledge
- Positive and Professional
- Network Security
- Hardware Installation
- Technical Troubleshooting
- Software Management
- CompTIA Training
- VMware and Oracle VM
Languages
Spanish
Professional
Notes
- On track to take CompTIA core exams in January-February 2024
- Experience with Computer hardware, software, OS's and different languages
- over 10 years of customer service expertise
References
References available upon request.
Timeline
Relocation Manager
ADT
07.2023 - 11.2023
School District Substitute
Djusd
10.2018 - Current
Retail Sales Associate
Walmart
11.2015 - 11.2018
Information Technology
Bakersfield College
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