Almishia Howard
Orlando
Summary
Dynamic and dependable professional with a proven track record at M.D Cancer Center, excelling in customer service and problem-solving. Recognized for enhancing client experiences through effective communication and teamwork. Adept at multitasking and maintaining attention to detail, ensuring a welcoming environment while managing high call volumes efficiently.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Recent graduate with foundational knowledge inEMR SYSTEMS and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment
Overview
7
7
years of professional experience
Work History
Medial Front Desk
Community Health Clinic
08.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Office Receptionist
M.D Cancer Center
07.2021 - 05.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
Front Office Assistant
City of Winter Garden
04.2019 - 02.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
Phamarcy Help Desk Clerk
Connextions
01.2016 - 04.2019
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Maintained accurate records of all customer interactions in the ticketing system for future reference.
- Developed knowledge base articles, empowering users to resolve common issues independently.
- Provided exceptional customer service through active listening and empathetic communication skills.
- Managed high call volumes, maintaining professionalism and composure under pressure.
Education
No Degree - Business Administration
Homestead Job Corps
Homestead, FL04-2010
High School Diploma -
West Orange High School
Winter Garden, FL05-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Medial Front Desk
Community Health Clinic
08.2022 - 02.2023
Front Office Receptionist
M.D Cancer Center
07.2021 - 05.2022
Front Office Assistant
City of Winter Garden
04.2019 - 02.2021
Phamarcy Help Desk Clerk
Connextions
01.2016 - 04.2019
No Degree - Business Administration
Homestead Job Corps
High School Diploma -
West Orange High School
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