Almishia Howard
Ocoee,FL
Summary
Adept at managing high-stress situations with professionalism, I enhanced customer loyalty at Advent Health Winter Park through empathetic dispute resolution. Skilled in HIPAA compliance and insurance verification, my expertise in patient confidentiality and effective communication significantly improved clinic operations and patient satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Advent Health Winter Park
11.2017 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Service Representative
Community Health Centers Inc
11.2014 - 09.2017
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
Retail Manager
Dodges Chicken Store
02.2012 - 12.2014
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Customer Service Representative
Connexions
01.2009 - 02.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Business Tech - Business Accountancy
Homestead Job Corps
Homestead, FL07.2011
High School Diploma - High School
West Orange High School
Winter Garden, FL05.2007
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Appointment scheduling
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Eligibility determination
- Patient greeting
- Medical insurance
- Office administration
- Document filing
- Reception management
- Sterilization procedures
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Workflow optimization
- Patient follow-up
- Front desk supervision
- Check-in coordination
- Typing 68 wpm
Certification
CPR CERTIFICATION, CNA/ Home Health Aide , H.I.P.P.A, MEDICAL TERMINOLOGY KITCHEN SAFTY
CNA/Home Health Aide
Certified home health aide
Timeline
Patient Service Representative
Advent Health Winter Park
11.2017 - 04.2023
Patient Service Representative
Community Health Centers Inc
11.2014 - 09.2017
Retail Manager
Dodges Chicken Store
02.2012 - 12.2014
Customer Service Representative
Connexions
01.2009 - 02.2012
CPR CERTIFICATION, CNA/ Home Health Aide , H.I.P.P.A, MEDICAL TERMINOLOGY KITCHEN SAFTY
Business Tech - Business Accountancy
Homestead Job Corps
High School Diploma - High School
West Orange High School
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