Almitra Robinson-Heard
McKinney,TX
Summary
A professional individual with more than 15 years of excellent customer service and claims experience with one of the top auto insurers in the United States Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Continuing Unit Claims Litigation Examiner
GEICO
01.2009 - 11.2023
- Specialize in high risk exposure, fatality and complex injury claims
- Handle 1st and 3rd party Litigation
- Responsible for adjusting and negotiating settlements and developing strategies to resolve claims including Meditations and Trials
- Work directly with Insured's, Claimant's, Defense Counsel and Plaintiff Counsel to settle claims
- Prepare releases for Insured's, Claimant's and Plaintiff's
- Protect policy holders against judgments.
- Analyzed information gathered from investigations and reported findings.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Collaborated with team members to develop best practices for reviewing applications and maintaining accuracy.
- Received and processed paperwork settlements.
Bodily Injury Adjuster Telephone Claims Examiner II
GEICO
10.2013 - 10.2015
- Handle all aspects of claim settlement including investigation, correspondence, negotiation and settlement
- Deliver a customer focused claims experience
- Conduct thorough coverage and liability investigations to arrive at fair and amicable settlement which include both property damage and bodily injury handling that are both attorney represented as well as non-attorney represented claims.
Telephone Claims Liability Adjuster I
GEICO
- Handle 1st and 3rd party (KS) claims-verifying severity
- Investigate complex claims to determine negligence
- Examine insurance policies to determine coverage and liability benefits
- Assist with PIP/Med claims
- Analyze total, partial theft, RV, and motorcycle losses.
Professional Service Counselor III
06.2007 - 10.2009
- Provided professional, friendly, courteous service to our customers
- Assisted customers with their benefit and product information
- Analyzed policies for possible enhancements to the customer's contracts.
Patient Access Representative/ Unit Secretary ER
Arkansas Children's Hospital Foundation
07.2001 - 12.2003
- Provided excellent customer service to patients and medical staff.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy and maintained patient chart/record.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Patient Care Technician/Registration Representative
Arkansas Heart Hospital
08.2003 - 06.2007
Education
Bachelor of Science - Community Health Promotion
University of Arkansas At Little Rock
Little Rock, AR01.2003
Skills
Excellent communication
Negotiating
Researching
Organization
Exceptional Phone Etiquette
Ability to multitask and prioritize
Professionalism and Integrity
Insurance policy coverage knowledge
Certification
Region 5, TX, NM, WY, KS, OK, Professional Insurance Agent & Adjuster
Accomplishments
- Top CSS Results 1st Quarter 2012
- Chairman's Club Award 2008 and 2012
- GEICO Cum Laude Award 2007
- Acknowledged by Management in, “We All Make a Difference”, GEICO Daily Bulletin
Systems
- Atlas
- Oracle
- Glinare
- Microsoft Access
- Excel
- Outlook
- Word
Timeline
Bodily Injury Adjuster Telephone Claims Examiner II
GEICO
10.2013 - 10.2015
Continuing Unit Claims Litigation Examiner
GEICO
01.2009 - 11.2023
Professional Service Counselor III
06.2007 - 10.2009
Patient Care Technician/Registration Representative
Arkansas Heart Hospital
08.2003 - 06.2007
Patient Access Representative/ Unit Secretary ER
Arkansas Children's Hospital Foundation
07.2001 - 12.2003
Telephone Claims Liability Adjuster I
GEICO
Bachelor of Science - Community Health Promotion
University of Arkansas At Little Rock
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